Assistant General Manager

Job Posting

Front Office Administrative Assistant opening for our condominium community in Bethesda, MD.

Daily responsibilities:

• Meet and greet homeowners, residents, visitors, guests, vendors and contractors.
• Research and respond to inquiries in-person, by phone and email.
• Manage all email correspondence to include friendly reminders of HOA Rules and Regulations, Board Meetings, and community events.
• Create and send our HOA Violations to homeowners.
• Assist homeowners with monthly payments, receive, log, and mail checks.
• Assist with account ledgers.
• Assist with the RFP process, enter and update contract, schedule and coordinate maintenance vendors onsite.
• Activate and issue key FOBs, pool passes, parking passes, and program front call boxes.
• Assemble documents to create board packets. Attend board meetings and cohost utilizing the Zoom platform.
• Communicate with onsite staff to include concierge, maintenance, and the cleaning crew.
• Assist in creating and establishing office protocol, concierge, and organizational processes.
• Other duties as directed.

Requirements:

• 2+ years of admin and clerical experience in a corporate setting.
• Customer service driven and team oriented.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.
• Well versed in MS Office products (Outlook, Word, and Excel).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.