IT Help Desk

This role is responsible for IT Help Desk Administration and Level 1
technical assistance. This role provides front-line support for hardware, software,
telecommunications, and business systems while also contributing to incident resolution,
asset management, disaster recovery preparedness, and service improvements. This role
requires a proactive problem-solving mindset as well as being able to communicate
technical solutions clearly. This position is on-call to support after-hours incidents and
critical system issues.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Qualifications:
• Education: Bachelor’s degree in Computer Science, Information Technology, or a
related field, or equivalent work experience.
• Experience: 3+ years of experience in IT infrastructure administration or a similar
role.
• Technical Skills:
o Experience with help desk platforms (e.g., ServiceDesk, ServiceNow, Jira).
o Familiarity with storage solutions (SAN, NAS, etc.).
o Exposure to MDM tools (e.g., Microsoft Intune).
o Experience supporting remote users via tools such as TeamViewer,
AnyDesk, Remote Desktop, or similar platforms.
o Hands-on knowledge of printer management and print server environments.
o Understanding of backup and disaster recovery tools (e.g., Veeam, Acronis,
Hycu, etc.).
o Experience supporting mobile devices and VoIP systems.
o Expertise with monitoring and diagnostic tools (e.g., Nagios, Zabbix,
SolarWinds).