Food & Beverage Manager (Full Time)

The Food & Beverage Manager is responsible for overseeing daily operations, driving revenue growth, and delivering exceptional guest experiences within the Polo Pony restaurant. This role ensures operational excellence across all front-of-house and service functions, maintains the highest service standards, and collaborates closely with Culinary and leadership teams to deliver a consistent and elevated dining experience. The F&B Manager will lead and develop team members, optimize financial performance, and uphold the brand standards synonymous with the World Equestrian Center. Operations Management Oversee daily front-of-house operations at Polo Pony, ensuring efficient, high-quality service Maintain exceptional service standards and guest satisfaction at all times Deliver a welcoming, high-touch experience aligned with brand expectations Address and resolve guest concerns promptly with a service recovery mindset Ensure consistency in service delivery, ambiance, and presentation Lead, coach, and develop front-of-house team members, including supervisors and servers Conduct training and onboarding to ensure staff are aligned with service standards Provide ongoing feedback and performance management Financial Performance & Revenue Growth Monitor labor and cost controls to achieve financial targets Work closely with Culinary, Stewarding, and Events teams to ensure seamless operations Communicate effectively across departments to support business needs Ensure adherence to company policies, health regulations, and safety standards Support inventory management and ordering processes Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an at will employment relationship. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position. Ability to stand for the entire shift Proficiency in English, both written and verbal Proficiency in understanding, reading, and writing English Minimum of 5 years of experience in food and beverage or restaurant management Knowledge of restaurant operations, service standards, and financial controls