Patient Service Representative (PSR)

Job Description

Job Description

Patient Service Representative – Dental Office
Location: Nellis CHC 
Employment Type: Full-Time

Nevada Dental Benefits is seeking a friendly, organized, and dependable Patient Service Representative to join our dental team at the CHC Nellis location.

This position plays an important role in creating a positive patient experience and supporting the daily operations of the dental office. The ideal candidate is professional, customer-focused, comfortable working in a fast-paced environment, and able to communicate effectively with patients, providers, and team members.

Key Responsibilities:

• Greet and check in patients in a professional and welcoming manner
• Schedule and confirm dental appointments
• Assist with patient check-out and follow-up scheduling
• Verify patient eligibility and insurance information
• Maintain accurate patient demographic and account information
• Answer incoming calls and assist patients with questions
• Communicate treatment, scheduling, and financial information clearly and professionally
• Coordinate with clinical staff to support efficient patient flow
• Maintain patient privacy and confidentiality in accordance with HIPAA requirements
• Assist with administrative duties and other office responsibilities as needed
• Provide excellent customer service and help resolve patient concerns appropriately

Qualifications:

• High school diploma or equivalent required
• Previous dental, medical, or healthcare front office experience preferred
• Strong customer service and communication skills
• Ability to multitask and remain organized in a busy environment
• Comfortable working with computer systems and electronic patient records
• Professional, dependable, and team-oriented
• Experience with dental insurance or dental practice management software is a plus

Schedule:
Full-time schedule based on the operational needs of the CHC Nellis dental office.

Benefits:
Eligible full-time employees may receive:

• Medical, dental, vision, and disability coverage
• Paid time off
• Paid holidays
• 401(k) retirement plan with company match
• Additional employee benefits in accordance with company policy

If you are passionate about providing excellent service and enjoy working in a collaborative healthcare environment, we would love to hear from you.

Apply today to join the Nevada Dental Benefits team at our Nellis CHC location.