Asset Management Service Director

The client is seeking a Service Director (Asset Management) to provide leadership, technical support, and direction to the asset management team. In this role, you will oversee successful service implementation and long-term account management, ensuring effective coordination across internal teams and with customer stakeholders to support ongoing operational obligations. You will lead and develop operational and maintenance plans, including preventive maintenance, emergency response, repairs, and temporary services, with the goal of optimizing asset and system performance. Responsibilities also include creating and maintaining plant manuals and operational plans, implementing quality control measures, onboarding and managing vendors and subcontractors in line with performance and compliance standards, reviewing KPIs and maintenance records, and aligning team resources to facility and system needs to support resilience and efficiency. You will lead continuous improvement initiatives, evaluate account performance against customer satisfaction, allocate resources to meet commitments, and ensure adherence to legal and regulatory requirements while maintaining high ethical standards. Qualifications include strong service operations and management expertise, with preference for a bachelor’s degree and extensive experience in service operations leadership. The role typically requires a minimum of 10 years of relevant experience, including at least several years managing teams and personnel, and demonstrated knowledge of service delivery, troubleshooting, preventive maintenance, and repairs. You should have experience working with multiple customers and teams, strong customer management and business growth skills (including managing profit and loss, reporting, and financial forecasting), effective verbal and written communication, and the ability to multitask in a fast-paced environment while maintaining attention to detail. Some travel is expected to job sites and office locations.