Customer Business Manager

Overview:


TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client produces electronics and HVAC equipment. The Company offers HVAC equipment, building automation, security, fire detection, batteries, and other related products, as well as building control systems, energy management, and integrated facility management services. Client serves customers worldwide.


Position:Customer Business Manager

Location:Los Angeles, CA 90045

Duration: 4 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Role Purpose:

• The Customer Business Manager is accountable for the end-to-end delivery of Business & Maintenance (O&M) services at the LAX Consolidated Rent-A-Car (ConRAC) facility under a P3 (DBFOM) contract.
• This role ensures contract compliance, asset reliability, KPI performance, and customer (LAWA) satisfaction, while maintaining a safe and efficient operating environment.

Core Accountabilities:

Contract Compliance & Governance:

• Own execution of Project Agreements requirements
• Ensure compliance with:
  • Availability and performance standards
  • Maintenance obligations and response times
• Lead audits, reporting, and interface with LAWA on contractual matters
• Collaborate with co-partner to deliver contractual obligations
• Develop SOP/EOP and implement
• Critical thinker
• Able to lead and coordinate contractual meetings with key stakeholders (Police, Fire, LAWA and rental car customers)

Business & Asset Management:

• Oversee all O&M activities across critical systems:
  • HVAC, BAS, electrical, vertical transport, fire/life safety, security
• Ensure effective work order management, PM execution, Life Cycle program and asset reliability
• Oversee subcontractors and service providers

KPI & Performance Management:

• Manage contract-driven performance metrics, including:
  • Availability and Performance compliance
  • Response times and backlog
  • Quality, safety, and cost performance
• Drive corrective actions and continuous improvement initiatives
• Employee performance metrics

Customer & Stakeholder Leadership:

• Serve as primary Business interface with LAWA and Project Company
• Lead performance reviews and Business meetings
• Provide clear reporting on performance, risks, and improvement plans
• Maintain strong, collaborative customer relationships

Team Leadership:

• Lead a multi-disciplinary FM team and subcontractors
• Responsible for:
  • Staffing, training, and performance management
  • Workforce planning and technical capability development
• Promote a culture of safety, accountability, and continuous improvement

Key Success Measures:

• Compliance with availability and performance standards
• Achievement of contract KPIs and service levels
• Successful audit and compliance outcomes
• Manage multiple site budgets and meet forecasted margins
• Customer (LAWA) satisfaction
• Safety performance and Business reliability

Qualifications:

• 10+ years in facility management / infrastructure O&M
• Strong background in multi-system technical Business (HVAC, electrical, life safety)
• Proven experience in:
  • Contract-driven environments (P3 preferred)
  • KPI-based performance management
  • Leading large, multi-disciplinary teams
• Strong contract interpretation and stakeholder management skills

Position Profile:

• Full-time, on-site leadership role at LAX ConRAC
• High-visibility role with direct customer interface
• Critical to contract compliance, Business performance, and financial outcomes

TekWissen® Group is an equal opportunity employer supporting workforce diversity.