Customer Business Manager

Job Title: General Manager, Critical Infrastructure Operations

Role Overview
We are seeking a General Manager of Critical Infrastructure Operations to lead the end-to-end service delivery for a high-visibility, large-scale industrial/commercial facility. You will be the primary accountable leader for site performance, asset reliability, and contract compliance. This is a high-stakes role requiring an independent leader who can manage complex technical operations, lead multi-disciplinary teams, and serve as the principal interface for government and corporate stakeholders.
This role is ideal for a seasoned facilities or infrastructure leader who excels at "ownership." You will manage the facility's financial health, ensure rigorous adherence to performance-based service level agreements (SLAs), and foster a culture of safety and operational excellence. If you are a critical thinker who can balance technical oversight with high-level stakeholder management, this is a unique opportunity to lead a marquee site operation.

Key Responsibilities
Contract Governance & Stakeholder Leadership
• Primary Business Interface: Serve as the lead point of contact for our principal client and regulatory bodies. Lead high-level performance reviews, manage audit processes, and provide transparent reporting on risks and delivery milestones.
• Compliance Oversight: Own the execution of complex project agreements. Ensure consistent compliance with all availability standards, maintenance obligations, and regulatory requirements.
• Stakeholder Coordination: Lead critical meetings with public safety, municipal, and commercial stakeholders to ensure operational alignment and site security.

Operational & Asset Management
• Critical Systems Oversight: Oversee all Operations & Maintenance (O&M) activities, including HVAC, electrical distribution, vertical transport, fire/life safety, and integrated security systems.
• Reliability Engineering: Drive effective work-order management, predictive maintenance (PM) execution, and long-term capital lifecycle planning.
• KPI & Performance Management: Manage a strict, KPI-driven framework. Analyze performance metrics, drive corrective actions, and implement continuous improvement initiatives to exceed service level agreements.

Leadership & Financial Stewardship
• Team Leadership: Lead and develop a multi-disciplinary team of internal staff and subcontractors. Manage staffing, technical capability development, and a culture of accountability.
• Budgetary Ownership: Manage site-wide budgets, forecast capital expenditures, and ensure the project meets its financial margin targets.

Qualifications & Requirements
Minimum Qualifications
• Experience Baseline: Minimum of ten (10) years of experience in facilities management or infrastructure O&M, preferably in large-scale commercial, transport, or institutional environments.
• Contract Management: Proven ability to manage performance-based, contract-driven environments. You must have a deep understanding of SLAs, KPIs, and compliance reporting.
• Technical Breadth: Strong working knowledge of complex building systems (HVAC, Electrical, Fire/Life Safety). Hands-on technical experience is not required, but operational fluency is essential.
• Soft Skills: Exceptional executive presence. You must be comfortable presenting to government officials, public safety agencies, and executive leadership.

Preferred Attributes
• Certification: Bachelor's degree in a related field is preferred; equivalent years of experience will be considered.
• P3/Performance-Based Experience: Prior experience in P3 (Public-Private Partnership) or highly regulated, performance-indexed contract environments is a major plus.
• Leadership Style: A "General Manager" mindset-someone who can make independent decisions, solve operational puzzles, and navigate high-pressure situations without constant oversight.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)


AllSTEM Representative Contact Info

Account Executive:


Perry


Branch Phone:


View phone number on click.appcast.io


Location:


Houston, TX