Quality Manager

Elizabethtown, NC, United StatesJob Title: Quality ManagerLocation: Elizabethtown NC (Onsite)Department: OperationsReports To: Director, OperationsPOSITION SUMMARY:The Quality Manager provides strategic leadership to develop organizational quality capability by strengthening the quality talent pipeline, evolving the Quality Management System (QMS), and driving a culture of continuous improvement.This role is responsible for building, coaching, and developing a high-performing quality team to ensure sustainable expertise in problem solving, process control, and product quality. The Quality Manager leads the advancement and maturity of the QMS to ensure compliance, standardization, and scalability across the operation.In addition, this individual serves as the primary interface for customer quality, while driving systemic improvements through structured problem solving, Kaizen, and proactive risk mitigation, ensuring long-term reductions in PPM, scrap and improved delivery performance.ESSENTIAL RESPONSIBILITIES:Lead the development, implementation, and continuous improvement of the Quality Management System (QMS) to ensure compliance with ISO standards, NRC regulations, and applicable industry requirements.Lead and administer the Nuclear Quality Assurance Program, including compliance with 10 CFR 50 Appendix B, customer nuclear quality requirements, and associated quality records and documentation.Oversee the site's calibration program, including ensuring compliance of measurement and test equipment, calibration system effectiveness, and support of metrology activitiesOversee environmental and product compliance activities, including REACH, RoHS, Conflict Minerals, and customer material declaration requirements.Build, develop, and strengthen the quality organization and talent pipeline, including coaching and capability development in structured problem-solving and quality methodologies.Serve as the site leader for regulatory and external audits, including NRC, NUPIC, ISO, and NIAC audits—ensuring audit readiness, execution, and timely closure of findings.Drive a culture of continuous improvement using the Ralliant Business System (RBS), embedding quality principles into daily management, standard work, and operational excellence.Lead structured root cause problem solving (8D, RCA) to eliminate defects and drive sustainable improvements across processes and productsOversee and ensure the effectiveness of Corrective and Preventive Action (CAPA) processes, ensuring systemic resolution and prevention of recurring issues.Act as the primary interface for customer quality, ensuring timely response, transparent communication, and long-term resolution of customer concerns.Customer Complaint & RMA Management: Handle customer complaints, returns (RMA), and the analysis of returned products in accordance with company policies. Track the resolution process to ensure customer satisfaction and maintain strong client relationships.Ensure effective operation and continuous improvement of the quality laboratory, including CMMs and other inspection/test equipment, to maintain accuracy, reliability, and compliance.Establish, track, and drive accountability for key quality performance metrics, partnering cross-functionally to reduce defects, improve process capability, and support on-time delivery.Collaborate with Operations, Engineering, and Supply Chain to ensure quality is designed and built into products and processes, including supplier quality and incoming material controls.QUALIFICATIONS:Bachelor’s degree in Engineering, Operations, or related technical discipline7–10+ years of progressive experience in quality within a manufacturing environment, with 3–5+ years in a leadership roleWillingness and ability to travel to customer or supplier sites on an irregular basis.Demonstrated expertise in developing, implementing, and improving Quality Management Systems (QMS) in compliance with ISO standards and regulated environments (e.g., Appendix B, ATEX, CCC-Ex)Proven experience leading external and regulatory audits, including preparation, execution, and successful closure of audit findingsStrong background in team leadership and talent development, with the ability to build, coach, and elevate a high-performing quality organizationAdvanced knowledge and practical application of structured problem-solving methodologies, including 8D, Root Cause Analysis (RCA), and continuous improvement toolsExperience driving and managing Corrective and Preventive Action (CAPA) systems to ensure effective root cause resolution and prevention of recurring issuesDemonstrated ability to implement and sustain continuous improvement systems (e.g., Ralliant Business System or similar Lean/operating systemsStrong understanding of quality lab operations and metrology, including CMMs, inspection equipment, and calibration systemsProven ability to establish and drive performance against key quality metrics (e.g., defect rates, process capability, on-time delivery)#LI-PW1Ralliant Corporation OverviewRalliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.About HengstlerHengstler is a leading European manufacturer of industrial components for counting and control applications. We supply customers from the most diverse industries, such as automation, mechanical engineering, medical technology and drive technology.For over 170 years we have been known worldwide for our many years of experience and competent service, broad application know-how and high flexibility resulting from a large number of product variants and solutions.We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io RangeThe salary range for this position (in local currency) is 104300.00-193700.00 #J-18808-Ljbffr Hengstler-Gmbh