Home Health Intake Coordinator

Job description:

Overview

Join our dynamic healthcare team as a Home Health Intake Coordinator, where your organizational skills and compassionate approach will play a vital role in connecting patients with essential home health services. In this energetic role, you will be the first point of contact for new patient referrals, ensuring a smooth and efficient intake process. Your expertise in medical administrative support, patient management software, and health regulation policies will help facilitate seamless communication between patients, healthcare providers, and insurance companies. This position offers an exciting opportunity to make a meaningful difference in patients' lives while working in a fast-paced, supportive environment.

Duties

• Serve as the primary contact for incoming patient referrals via phone, email, and online portals, providing excellent customer service and clear communication.
• Gather and verify patient information, including insurance details, medical history, and current health status, ensuring accuracy and confidentiality.
• Utilize electronic health records (EHR) and patient management software to document intake details accurately and efficiently.
• Coordinate with healthcare providers to schedule initial assessments and ensure all necessary documentation complies with health regulation policies.
• Maintain thorough records of all communications, appointments, and documentation related to each patient's intake process.
• Assist with verifying insurance coverage, explaining benefits to patients, and addressing any billing or authorization questions.
• Support the team by managing office tasks such as typing reports, maintaining confidentiality of sensitive information, and ensuring compliance with health regulations.

Qualifications

• Proven experience in a medical office settin g or healthcare administrative support role.
• Strong proficiency with Microsoft Office applications (Word, Excel, Outlook) and familiarity with medical office software such as EMR/EHR systems.
• Knowledge of health regulation policies related to home health services and patient privacy laws (e.g., HIPAA).
• Excellent customer service skills with the ability to communicate clearly via phone and client communication channels.
• Familiarity with health insurance processes, billing procedures, and client management software.
• Ability to handle sensitive information discreetly while maintaining high levels of accuracy through typing and data entry tasks.
• Previous experience in dental or medical office environments is a plus; familiarity with medical terminology is highly desirable.

Join us in delivering compassionate care by streamlining the intake process for our valued patients! We are committed to fostering a vibrant work environment that supports your professional growth while making a positive impact on community health.

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at