Intake Coordinator

Intake Coordinator

Location: Van Nuys, CA. Hybrid Opportunity Job Type: Full-Time

Join Our Team! At 360 Behavioral Health, we're committed to providing exceptional care and support to children and families. We're looking for a customer-focused, organized, and detail-oriented Intake Coordinator to help create a seamless onboarding experience for new clients.

As an Intake Coordinator, you'll be the bridge between our Care Navigation team and local offices, ensuring every family receives outstanding service from the moment they begin their journey with us.

Perks & Benefits

• Competitive salary $23.00-$26.00/per hour
• Must Be Available Monday-Friday 8:00-5:00pm
• PTO (Paid Time Off)/Sick Time
• Medical, Dental, and Vision insurance
• 7 Paid Holidays
• 401(k) retirement plan
• Remote work flexibility (California-based)
• Professional development and career growth opportunities
• Supportive, mission-driven leadership
• Collaborative and inclusive workplace culture

What You'll Do

• Coordinate the onboarding process for new clients from referral through handoff to the local office.
• Complete intake documentation, verify insurance eligibility and benefits, and obtain authorizations for initial assessment services.
• Maintain accurate client records and upload required documentation.
• Track and manage assigned cases to ensure timely progress through the intake process.
• Communicate with caregivers, health plans, internal departments, and local offices to provide an exceptional customer experience.
• Monitor intake activities and recommend process improvements.
• Meet department performance goals and key performance indicators (KPIs).
• Ensure compliance with HIPAA and all applicable federal, state, and company policies.
• Support departmental projects and administrative initiatives as needed.

What We're Looking For

• At least 1 year of customer service experience.
• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time management abilities.
• Detail-oriented with excellent follow-through.
• Comfortable working independently while collaborating with cross-functional teams.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with Salesforce or Lumary is a plus.
• Passion for providing outstanding customer service.

Ideal Candidate

You're someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping things organized. You have a positive attitude, exceptional attention to detail, and a passion for creating a great experience for every family you support.

Apply today and become part of a team dedicated to making a difference—one family at a time!

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360 Behavioral Health is an Equal Opportunity Employer We provide reasonable accommodations for any part of the application or employment process. Please contact us at View email address on click.appcast.io for assistance.

We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.