Office Manager - ABA Clinic Operations | Fayetteville, NC

Job Description
Autism Center of Excellence is hiring an Office Manager for our Fayetteville, NC clinic.

This is not an entry-level administrative position. We are looking for a highly organized, proactive, and professional leader who understands the pace, structure, and operational demands of an ABA clinic environment.

Prior experience working within Applied Behavior Analysis (ABA) is strongly preferred and will be heavily considered during the hiring process.

This role serves as the operational backbone of the clinic and plays a critical role in supporting client services, scheduling, intake coordination, staff communication, and overall clinic organization. The ideal candidate is someone who thrives in a fast-paced healthcare environment, communicates professionally, solves problems independently, and genuinely enjoys helping teams and families succeed.

This is an excellent long-term growth opportunity for someone seeking to grow within a stable and expanding ABA organization.

Why Join Autism COE?
• Leadership opportunity within a growing organization
• Strong and supportive clinical and operational leadership
• Opportunity for long-term growth and advancement
• Collaborative, team-oriented clinic environment
• Meaningful work supporting children and families
• Structured systems and operational support

Position Responsibilities:
• Oversee daily clinic operations to ensure smooth and efficient workflow
• Manage scheduling, staff coordination, and clinic communication
• Coordinate client intake processes and onboarding documentation
• Serve as a primary administrative point of contact for families and staff
• Maintain organized client records and operational documentation
• Support clinic organization, inventory management, and supply ordering
• Coordinate with Clinical Directors and leadership regarding operational needs
• Ensure professional communication and a positive clinic experience for families and staff
• Assist with onboarding coordination and operational support for new team members
• Help maintain clinic cleanliness, organization, and operational efficiency
• Address operational concerns proactively and professionally

This role requires professionalism, strong follow-through, emotional maturity, and the ability to multitask effectively within a fast-moving clinic environment. Responsibilities are based on the Autism Center of Excellence Office Manager roles and responsibilities documentation.

Schedule:

This is a full-time, on-site position. Schedules are generally aligned with clinic operations Monday through Friday; however, occasional schedule adjustments or Saturdays may be required based on operational or client needs.

Requirements
• Prior experience working within an ABA, behavioral health, pediatric therapy, or healthcare environment strongly preferred
• Prior office management, clinic administration, scheduling, or healthcare operations experience required
• Strong organizational, multitasking, and problem-solving skills required
• Experience managing scheduling, intake coordination, and administrative workflows preferred
• Professional verbal and written communication skills required
• Ability to work independently while collaborating effectively with leadership and clinical teams
• Strong attention to detail and follow-through required
• Commitment to professionalism, confidentiality, and HIPAA compliance required

Benefits
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid holidays
• Opportunities for advancement and long-term growth