Customer Account Manager - Florida

Customer Account Manager – FloridaCustomer Account Manager (CAM)Vertex Aerospace • Crestview, Florida, United StatesPosition Type: PermanentCrestview Aerospace manufactures complex assemblies and parts for use in various aerospace applications. We offer an integrated manufacturing process that delivers fabricated parts, in-house processing and complex assemblies for both fixed and rotary-wing aircraft. We serve leading OEMs such as Boeing, Bell, and Northrop Grumman on key programs including CH-47, V-22, and E-2. Headquartered in Crestview, FL, Crestview Aerospace employs approximately 300 professionals.Job SummaryCoordinates, communicates and expedites the flow of work and materials within or between departments and customers. Duties include reviewing production, work, and shipments schedules; conferring with department leads, supervisors, and managers to determine progress of work and completion dates; compiling reports on progress or work, inventory levels, costs, and productions problems.Essential FunctionsExamine contracts, materials, and products, and monitor work processes, in order to assess completeness, accuracy, and conformance to standards and specifications.Review documents such as production schedules, work orders, and staffing tables to determine personnel and materials requirements, and material priorities.Confer with department supervisors and other personnel to assess progress and discuss needed changes.Communicate schedule revisions when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, sales, production, and engineering.Confer with establishment personnel, vendors, and customers to coordinate production and shipping activities, and to resolve complaints or eliminate delays.Develop recovery plans to included required amounts of labor and materials, manufacturing costs, and wages.(using excel) Compile information, such as production rates and progress, materials inventories, materials used, and customer information, to complete weekly/monthly customer and internal reports.Communicate with customers daily to provide status and technical informationSupport in customer program reviews as necessaryTechnical CompetenciesDeep skill sets in MRP (SAP and EPICOR)Strong working knowledge of manufacturing operation and processesStrong understanding of contracts and complianceStrong skills in MS Suite (Excel and PPT in particular)Strong verbal and written communication skillsBehavioral CompetenciesCustomer first mentalityAbility to constructively influence others to achieve goalsGets along well with others (strong interpersonal skills)Comfortable in a wide variety of settings and stakeholdersIntellectually curiousProblem solver/Solution oriented/Results orientedLeadership CompetenciesEffectively influences others to get things doneConsiders all inputs and variables prior to making a decisionGains buy-in from those involved in the value chainOperates with high level of integrityInspires trust in othersDemonstrates good judgement and decision makingCompetenciesBachelors Degree with 3 years of related experience or an equivalent combination of education and years of experience.Must be able to work any shift, overtime, weekends and flexible hours as required.Must adhere to Company policies/procedures and management instruction.Ability to maintain confidentiality of sensitive information and Company Proprietary data.Some travel may be requiredJob Requirements: Primarily manufacturing/assembly environment. Must be able to work in the following environmental conditions: noise, vibration, proximity to moving mechanical parts, moving vehicles, electrical current. Must be able to bend and reach. Must have close visual acuity such as viewing a computer terminal, extensive reading, visual inspection involving small defects, small parts, and/or operation of machines, and/or assembly or fabrication parts at close distance to the eyes. Must be able to communicate effectively. Must be able to maneuver up to 20 pounds. Will be performing substantial movements (motions) of the wrists, hands, and/or fingers.Crestview Aerospace (CA) provides aircraft structures, major airframe assemblies and military aircraft modifications for leading Prime contractors and OEMs in the aerospace industry. Our facilities are located in the heart of the Gulf Coast aerospace region, serving our customers with an attitude and commitment to get the job done on time, with the highest level of quality and value.CA offers a competitive salary and comprehensive benefit packages that includes medical, dental, vision and supplemental insurance options, tuition reimbursement, employee assistance program, health and dental plan, 401K with employer match, 12 paid holidays, and other benefits.