Onsite IT Support Specialist

IT Support Specialist

This will be remote/WFH until the Seattle office opens in January 2026. Onsite support will be increasingly required as the open date arrives. Then it will require onsite support up to 5 days a week after the open date.

The Role

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc.

What You'll Do

Support Ubuntu, Windows, and Mac desktops and laptops for various engineering teams

Support local video conference systems including upgrades, installs and troubleshooting.

Support local network issues including WiFi and LAN issues.

Work with remote senior teams to find solutions, upgrade equipment or other IT collaborations as needed

Support the opening of the new Seattle office including validating all IT solutions are functional for users.

Onsite support up to 5 days a week once the office is opened fully.

Specific Areas of Responsibility

Ubuntu, Windows and Mac support including troubleshooting existing systems and deploying new systems that meet specific hardware requirements as requested.

Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1.

Remote support for users who may not be onsite

Partner with other IT teams to find solutions for Ubuntu, Mac and Windows systems as the need emerges within the local teams.

Support local video conference systems

Support basic network (WiFi and LAN) needs of the users.

Coordination with other remote IT teams and vendors as required to implement local IT solutions.

What You'll Need

At least 10 years of increasingly complex technical IT Support/Trouble Shooting across Ubuntu, Mac and Windows

Experience supporting enterprise video conference solutions.

Experience troubleshooting and supporting end-user networks (WiFi and LAN) across a variety of devices.

High level of analytical ability where problems are unusual or difficult

High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output

Ability to troubleshoot enterprise collaboration software such as Slack, Google Workspace and Microsoft 365 applications.

Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions.

Knowledge and understanding of Corporate/unit policies and procedures

Demonstrated technical and professional skills in job-related area

Knowledge of computer software and hardware in an enterprise environment

Related professional certifications or related education

Preferred Additional Experience

Experience with Ubuntu support for 24.04 and newer versions

Experience with Mac configurations and automations for deployments and ongoing support

Experience with Windows hardware platform across various types of laptops and desktops.

Experience supporting iOS and Android phones and tablets.

Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware.

Ability to troubleshoot common WiFi and network issues

Inventory management experience including managing hardware inventory audits

Experience supporting executives and other VIP users

Experience working with ticket and project tracking tools like ServiceNow and Jira