Director of Enterprise IT Operations - Information Technology Services

Director of Enterprise IT Operations - Information Technology Services

Apply now Job no: 558058
Work type: Management (MPP)
Location: Cal Poly - San Luis Obispo Campus
Categories: MPP, Administrative, At-Will, Full Time, Information Systems & Technology, On-site (work in-person at business location)

Position Description

Job Summary

Reporting to the AVP and Chief Technology Officer, the Director leads all enterprise technology operations across both infrastructure and applications aligned teams, spanning support for capital projects to networking to business-critical applications and data services. You'll be a key strategic partner in decisions that touch every corner of campus — from student-facing services to research computing to the ongoing Cal Poly and Cal Maritime integration. If you thrive at the intersection of technical depth and people leadership, and you're energized by complexity, collaboration, and continuous improvement, we want to hear from you.

Department Summary

Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 180 professionals work in a DevOps environment to shape the technology landscape at Cal Poly.

Key Qualifications

• Progressive IT leadership at scale. Eight or more years of increasingly responsible management experience, ideally in a large and complex organization, with demonstrated accountability for enterprise infrastructure reliability, security, and service delivery.
• Cloud and hybrid infrastructure expertise. Hands-on experience leading cloud adoption and integration, particularly AWS, alongside on-premises services, including familiarity with X-as-a-Service models and platform modernization strategies.
• ITSM/ITIL-driven service management. Demonstrated experience applying ITSM and ITIL frameworks to service planning, incident and change management, operational performance improvement, and metrics-driven accountability.
• People leadership and organizational development. A track record of building, developing, and retaining high-performing teams and managers, including professional development planning and fostering inclusive, collaborative work cultures.
• Strategic partnership and stakeholder communication. Ability to operate effectively across organizational boundaries, translating technical strategy into institutional value, managing vendor relationships, and representing IT in campus, CSU system-wide, and external engagements.

Education and Experience

• Bachelor’s degree and eight (8) years of progressively responsible management and supervisory experience in computer science, technology or related field.
• Additional qualifying experience may be substituted for up to 4 years of the required education on a year-for-year basis.

Salary and Benefits

The anticipated hiring range for this role is $155,000 - $175,000 per year. Note that the offer is calculated based on the background and relevant years of experience of the individual selected.

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.

Equal Opportunity and Education and Employment

This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success.

Supplemental Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Cal Poly is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Advertised: Jul 06 2026 Pacific Daylight Time