Program Manager

Who We Are: Our story began in 2011 when a group of office workers at a majorlogisticscompany in Chicago had a lunch problem. Nearby options werelimitedand the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something. Foodapioneered the concept of rotating popup restaurants inside offices. Today, weoperatein 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programslocatedwithin companies, office buildings, hospitals, schools, distribution centers, and more. AtFooda, we believe a workplace food program should be something employees love and look forward to every day. Position Overview: The Program Manager is the dedicated leader responsible for the success ofFooda’slargest and most strategic client partnerships. This role owns the day-to-day operations across a portfolio of clients and locations, while playing a key role in strengthening the relationship, driving account growth, and ensuring an exceptional experience for clients and consumers. This is a highly visible, hands-on role that blends operational oversight, stakeholder coordination, and data-driven decision-making.You’llbe accountable for execution across locations and driving value through strategic insights and collaboration. Youwon’tjust manage the account;you’llhelp shape its long-term success. WhatYou’llBe Doing: Own the operational performance of your portfolio of locations. Serve as the primary day-to-day contact for client needs, ensuring proactive communication,timelyexecution, and high satisfaction. Coordinate, prepare, and organize Quarterly Business Reviews working closely with internal and external stakeholders to ensure alignment, share insights, and support long-term goals. Analyze and track key operational and usage metrics toidentifytrends, risks, and growth opportunities; use data to make informed decisions and present strategic recommendations. Identify, support, and coordinate upsell and expansion opportunities within the client’s portfolio. Collaborate cross-functionallywith Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations. Manage hiring, training, and day-to-day oversight of any dedicated onsite support staffrequiredat portfolio locations, ensuring consistent performance and alignment withFoodastandards. Develop and improve processes that scale while achieving operational success. Monitor and manage account-level financial health, including receivables and payables, and resolve issues promptly. Available to work ONSITE daily, Monday-Friday, between 9:00 am-5:00,40 hours/weekinMillersport, OH. Who You Are: You have 4–6 years of experience in account management, operations, or multi-location client support ideally in a service, hospitality, or tech-enabled environment. You’rea proactive relationship builder. Youanticipateclient needs and bring strategic value without waiting to be asked. You’rehighly data-driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform operational decisions and account strategy. You’reorganized and detail-oriented, with proven ability to manage multiple locations, priorities, and timelines at once. You have experience hiring, training, and managing staff, with a leadership style that’s supportive, clear, andaccountability-driven. You’rea strong communicator who can coordinate stakeholders, contribute to executive-facing meetings, and guide teams through change. You’rea natural collaborator who thrives in cross-functional environments and understands how to get things done through influence and teamwork. You’recomfortableinExcel and internal tools, and you use data to solve problems and drive improvements. WhatWe’llHook You Up With: Competitive market salary and stock options, based on experience Comprehensive health, dental and vision plans 401k retirement plan with company match Paid maternity and parental leave benefits Flexible spending accounts Company issued laptop Daily subsidized lunch program (ours!) A fulfilling, challenging adventure of a work experience Must be authorized to work in the United States on a full-time basis. No recruiters please. The salary range for this role is $55,000-$65,000. The salary is dependent on a number of factors including but not limitedto:work experience, training, location and skills. #J-18808-Ljbffr