Patient Financial Counselor

Patient Financial Counselor

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

The Financial Counselor role supports patients with outpatient, inpatient and ambulatory surgery visits by fully explaining multifaceted commercial and government insurance policies and benefits, analyzes complex financial situations and determine appropriate program eligibility for both governmental and non-governmental options, works diligently with patient to complete application process and collects verifications for various financial assistance programs such as Charity, HCAP and Medicaid. Additional responsibilities include creating accurate estimates, collect deposits and set up payment plans. Excellent communication skills required as this position collaborates with clinical teams, including senior hospital administration to facilitate discharge planning or ongoing treatment programs when financial needs are identified.

Required: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Additional Information:

Location: University Hospital (0870)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.