Customer Success Professional II - Millington, TN

Location: 3820 Micro Dr, Millington, TN 38053 Your Role The Customer Success Professional II independently manages day‑to‑day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities. Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution. What You Will Do Serve as a primary day‑to‑day contact for assigned customer accounts. Build strong working relationships with customer stakeholders to understand operational needs and service expectations. Participate actively in customer meetings, performance reviews, and issue resolution discussions. Revenue & Retention Support Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data. Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor. Assist in preparing business cases, proposals, and renewal documentation. Monitor service performance, volumes, and basic cost drivers for assigned accounts. Analyze trends and performance issues and recommend corrective actions. Ensure accurate billing inputs and coordination with Finance and Operations. Cross‑Functional Collaboration Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction. Support onboarding of new customers or services within existing accounts. Share feedback and best practices to improve customer success execution. Qualifications Education & Experience Bachelor's degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience). 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role. Experience managing customer interactions in a B2B or contract logistics environment preferred. Skills & Attributes Strong customer relationship and problem‑solving skills. Ability to work independently and manage multiple accounts or priorities. Solid understanding of service performance metrics and operational drivers. Professional communication skills with both customers and internal stakeholders. Travel Up to 10–15% travel as required to support customer engagement. Benefits We offer a benefits package with a focus on your wellbeing, including competitive Paid Time Off, 401(k), health insurance, and an employee benefits platform with discounts on gym memberships, retail, travel, car, hospitality brands, and pet insurance. About Tomorrow We value your professional and personal growth and provide career opportunities within CEVA. This role can be the first step on your career path, allowing you to remain in the same job family, explore new areas such as sales or supply chain, or chart your own path. Join CEVA for a challenging and rewarding career. #J-18808-Ljbffr CEVA Logistics