Patient Representative (Full-Time)

Patient Representative (Full-Time)Smyrna, TN, United StatesAbout Diana HealthDiana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals.We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us!Role DescriptionWe are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience.What You'll DoYou are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You:Provide warm and friendly client interactionsTake care of client check in and out, answering questions and disseminating information to appropriate team members as necessaryProvide waiting area tours to new clients, orienting them to our space, making them feel welcome and at homeEnsure paperwork, consents, and insurance information is collected and completeManaging the client schedule:You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needsYou anticipate schedule needs days and weeks in advanceYou schedule client appointments in real-time as well as those made through our online platformInsurance, payment, and billing :Perform verification of benefit checks with insurance companiesManage and collect client copays and payment balancesDiscuss and set up payment plans with clientFront of the house management:Work with the team to ensure the office is ready, set up, and prepared for the dayCollaborate on inventory, keeping the office pristine, and other tasks as they ariseManage phone triage as necessary, coordinating between team membersQualificationsCustomer service and hospitality experience strongly preferred and highly desirableBachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related fieldProficiency with Google Suite or Microsoft Office ProductsStrong computer skills; preferred familiarity with EMRsTendency to organize and create structure in a fast-paced, dynamic environmentAttributesYou love interacting with people, practicing excellent communication and interpersonal skillsYou enjoy being the "face" of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitudeYou are exceptional at managing many tasks and do not feel overwhelmed by multitaskingYou focus on the details and are able to organize and prioritize them along the wayYou obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvementYou thrive in highly collaborative, fast-paced environmentsBenefitsCompetitive compensationHealth; dental & vision, with an HSA/FSA option401(k) with employer matchPaid time offPaid parental leaveDiana Health CultureHaving a growth mindset and striving for continuous learning and improvementPositive, can do / how can I help attitudeEmpathy for our team and our clientsTaking ownership and driving to resultsBeing scrappy and resourceful