Shift Manager - JOEY DTLA

Overview As a Shift Manager, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting, retaining, and developing a high performing team, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment and experience. Responsibilities Foster a cohesive and collaborative team environment through exemplary leadership. Provide guests with friendly and attentive service throughout their dining experience. Show them what Iconic Hospitality means! Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment. Assist with managing store sales, budgets, cost of goods, and labor. Supervise and guide our service and experience standards and provide impactful coaching as needed. Build sales opportunities and positive guest experiences. Fulfill recruitment needs, impact positive candidate experience and selection and retain your team. Support with training and development of technical knowledge and execution. Communicate daily focus and feedback to service and kitchen teams. Follow all food and alcohol service and handling safety precautions and procedures. Basic Qualifications 1-3+ years leadership experience. (If you have high potential but less experience, we still want to meet you!) Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications. Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences. Thrive in a dynamic, fast-paced work environment. Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs. Required Knowledge, Skills, and Abilities Successful employees are genuine, warm, and caring. Value honesty and conduct themselves with integrity. Comfortable providing and receiving feedback to achieve personal growth and performance excellence. Natural problem solvers with a desire to positively impact execution. Passionate about quality and professionalism. Exceptionally skilled in relationship building and communication. Encourage healthy and supportive competition within their team. Exude confidence, humility, and respect. Takes pride in presenting a professional appearance and demeanor. Benefits Career development, education, and growth opportunities. Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners. Discounted employee shift meals. 10% discount for self and guests on all food and beverages when visiting any JOEY location. Referral bonus program. Sales competitions and rewards. Paid sick leave. About JOEY Restaurants The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030. JOEY Restaurants is an Equal Employment Opportunity Employer. We are committed to offering reasonable accommodations to qualified job applicants. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. #J-18808-Ljbffr JOEY Restaurant Group