Field Service Supervisor

Field Services Supervisor at GardaWorldBe the Difference: Start your Journey as a Field Services Supervisor at GardaWorld! As the Field Services Supervisor in Washington, DC, you'll be the vital link between our organization and our customers, ensuring top-tier customer service and representing GardaWorld as the industry's premier provider of contract security services. We're looking for someone who can build personal credibility with both internal and external clients through honesty, consistency, and dependability. Make a significant impact by delivering excellence and fostering strong client relationships. Join us and be a part of something extraordinary!What's in it for YouCompetitive Salary: $65,000.00 / year + Auto AllowanceWork Site Location: Washington, DCSchedule: Must be flexible, nights and weekends required.Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.Career Growth: Career growth opportunities at GardaWorldTravel: Daily visits to client sites within the market.Your Responsibilities as Field Services SupervisorSupervise daily security services to ensure high standards.Build and maintain strong relationships with clients and employees, acting as the main point of contact.Meet regularly with clients to address issues, provide updates, and ensure satisfaction.Participate in recruiting, training, and developing staff.Visit and inspect supervisors and security officers to ensure compliance and proficiency.Maintain thorough knowledge of post specifications, emergency procedures, and client policies.Assist in developing staffing schedules, budgets, and payroll.Ensure compliance with all regulations, contracts, and agreements.Recommend improvements for efficiency and service quality.Follow progressive discipline for corrective actions.Perform other duties as assigned.Your Qualifications:Authorized to work in the United StatesA high school diploma or equivalentA minimum of one (1) year of management experienceMust have reliable transportation for travel to various client sites.A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.Availability for duties on an as-needed basis outside standard working hours.Ability to work independently with minimal supervision.Your Skills and Competencies:Threat assessment & risk managementIncident response & emergency proceduresSecurity technology proficiency (CCTV, access control, alarm systems)Problem Solving & Conflict ResolutionActive listening & rapid responsivenessKnowledge of industry regulations, contracts, and policiesAttention to detail, & reporting accuracyMotivation & team engagement skillsContinuous quality improvement mindset