Case Manager - HOPE Harbor (Full-Time)

Program and Position Summary

The Salvation Army of the Twin Cities is dedicated to "Doing the Most Good" by providing holistic, person-centered services that empower individuals and families. Core programs include case management, basic needs assistance, housing and shelter services, community resource connections, and pastoral care.

HOPE Harbor and Harvest Hills provide supportive housing and wraparound services that help individuals transition from crisis to stability, with a focus on building self-sufficiency, resilience, and community.

The HOPE Harbor Case Manager provides individualized, long-term case management to support adult participants in overcoming barriers related to housing stability, employment, education, and mental health. This role includes participant recruitment, goal setting and achievement, coordination of community-building activities, and participation in a rotating on-call schedule to provide after-hours support. By empowering individuals to grow and thrive, the Case Manager plays a key role in fostering stability and contributing to a stronger, healthier community.

$20.81 to $24.49 an hour, 40 hours a week

53 Glenwood Ave, Minneapolis, MN 55403

Essential Functions (approximate time spent)

• Case Management (60%): Provide long-term strength-based, person-centered, holistic case management. Develop and implement service plans, monitor progress, and support participants in achieving their goals.
• Participant Information Management (10%): Maintain accurate and timely records in both physical and electronic files. Ensure compliance with documentation standards for case notes, assessments, and updates.
• Community and Organizational Engagement (10%): Participate in internal and external initiatives to promote the HOPE Harbor program and expand participant resource networks.
• Participant Recruitment and Program Promotion (5%): Conduct outreach, build referrals, and engage with the community to recruit eligible participants and raise awareness of program services.
• Education Facilitation (5%): Facilitate individual and group sessions on topics such as life skills, financial literacy, and personal development, tailoring content to participant needs.
• Property Management Collaboration (5%): Work collaboratively with property management to support successful resident tenancy.
• Seasonal and Event Collaboration (5%): Support seasonal and special events to align with program goals and community needs.

Education and Experience

• Bachelor's degree in a relevant field. A combination of education and experience may be considered in place of a degree.
• If the degree is in social work, state board licensure is required.
• Previous social services experience is required.
• Experience conducting long-term case management is preferred.
• Must successfully pass background checks, possess a valid driver's license, and meet MVR clearance standards.

Competencies

• Strong interpersonal and communication skills.
• High integrity, professionalism, and confidentiality.
• Strong organization and time management skills with attention to detail.
• Proficiency in Microsoft Office and database systems.

Working Conditions

• Combination of sedentary and active work, including extended walking or standing.
• Ability to occasionally lift up to 20 pounds.
• Primarily standard business hours, with rotating on-call (evenings, weekends, overnights).
• On-site work in a professional environment; not eligible for remote/hybrid.
• Frequent interaction with staff, participants, and community partners.

Supervisory Responsibilities

• None

Driving/Travel Requirements

• Local travel using an agency or personal vehicle; occasional out-of-town travel may be required.

Other Duties

• All employees recognize that The Salvation Army is a church and agree to support its mission.
• Participate in a rotating on-call schedule to provide after-hours support, including evenings, weekends, and overnights.
• This job description is not all-inclusive and is intended to outline essential functions. The supervisor may assign additional duties, responsibilities, and tasks as needed.