Customer Specialist II, Business Intelligence, NorthAm, Google Cloud

Customer Specialist II, Business Intelligence, NorthAm, Google Cloud Google New York, NY, USA; Atlanta, GA, USA; +10 more; +9 more Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. This posting is for an existing vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes. The application window will be open until at least September 25, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Austin, TX, USA; Boulder, CO, USA; Cambridge, MA, USA; Chicago, IL, USA; Addison, TX, USA; Los Angeles, CA, USA; Reston, VA, USA; Sunnyvale, CA, USA; Toronto, ON, Canada . Minimum qualifications: Bachelor's degree in a technical field or equivalent practical experience. 6 years of experience with business intelligence solutions. Experience in data analysis languages (e.g., SQL) and data modeling. Experience in demos, prototypes, or workshops with customers. Experience engaging with, or presenting to, technical stakeholders or executive leaders. Preferred qualifications: Master's degree in Computer Science, Engineering, Mathematics, or a technical field. Experience working with LLMs and designing agentic workflows and multi-agent architectures. Experience in managing and delivering successful proof-of-concepts, focused on the customer value provided by the solution and meeting customer needs. Experience with Looker portfolio or similar technology, including analyzing data with SQL or Python. Expertise with advanced data modeling and analytics. Excellent leadership and public speaking skills, including experience in creation of blogs and sales field enablement. About the job As a Practice Customer Specialist with a specialty in Looker Business Intelligence, you will partner with technical Sales teams to differentiate Google Cloud to customers. You will serve as a technical expert responsible for accelerating technical wins and driving adoption of complex, specialized workloads. You will leverage your deep expertise in strategic product areas, in partnership with platform technical teams, to develop architectures, prototypes, proofs of concept, and demonstrations to deliver new, highly specialized solutions to customers. You will resolve customer technical challenges and provide a critical feedback loop to influence product development. You will have excellent organizational, communication, and presentation skills, engaging with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $127000 - $184000 (USD) + 42.86% bonus target + equity + benefits Canada: $162000 - $166000 (CAD) + 42.86% bonus target + equity + benefits Learn more about benefits at Google. Responsibilities Serve as the Looker subject matter expert alongside Sales teams to differentiate Google Cloud and recommend scalable, trusted data experiences that drive innovation. Design and deliver tailored presentations, demonstrations, and technical prototypes that clearly articulate specific use cases and business value to customers. Lead technical proof-of-concepts and manage RFP responses, ensuring deep prospect engagement through the effective application of complex technical knowledge. Promote Looker’s value through workshops and demonstrations, effectively communicating architectural concepts to audiences ranging from developers to IT leadership. Drive product adoption and productivity via multiple channels, including readiness to travel for on-site customer visits, industry conferences, and workshops. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. 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