Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative is responsible for providing exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer relationship development. This role serves as a primary point of contact for contractors, builders, homeowners, and commercial customers by assisting with product selection, pricing, order processing, and project support. Working closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the Inside Sales Representative ensures customer orders are completed accurately and efficiently while delivering an outstanding customer experience.

Customer Service & Sales

• Serve as the primary point of contact for customers via phone, email, and walk-in inquiries
• Receive and process requests for quotations, orders, returns, cancellations, product information, pricing, billing inquiries, and order corrections
• Provide accurate pricing, quotations, and product recommendations for building materials and related products
• Build and maintain strong relationships with contractors, builders, homeowners, commercial customers, and vendors
• Identify customer needs and recommend products and solutions that support successful project outcomes
• Deliver exceptional customer service by resolving questions, concerns, and product issues promptly and professionally

Order Management & Sales Support

• Process sales orders, purchase orders, returns, credits, and exchanges accurately and efficiently
• Coordinate order fulfillment with warehouse, yard, purchasing, production, and delivery teams
• Monitor inventory availability and communicate lead times, substitutions, and product updates to customers
• Maintain customer accounts, pricing structures, sales documentation, and order records within company systems
• Adhere to company pricing guidelines, credit policies, and customer account procedures
• Support Outside Sales Representatives through quotation preparation, project coordination, and account management

Business Development

• Plan and implement prospecting, telemarketing, and customer outreach activities to generate new business opportunities
• Support branch sales initiatives by identifying opportunities to expand existing customer relationships
• Promote company products, services, vendor programs, and value-added solutions
• Develop product knowledge to effectively recommend new products and alternatives
• Assist with special-order sourcing and product availability research as needed

Cross-Functional Collaboration

• Partner with Operations, Purchasing, Warehouse, Production, Delivery, and Customer Service teams to ensure seamless order execution
• Communicate effectively with customers, vendors, internal team members, and management regarding order status and project updates
• Assist with resolving delivery issues, inventory concerns, and product discrepancies
• Participate in sales meetings, product training, and continuous improvement initiatives
• Perform additional duties as assigned

What you'll bring:

• Strong customer service and relationship-building skills
• Excellent verbal and written communication abilities
• Strong organizational, multitasking, and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Ability to effectively communicate and follow up with customers, vendors, team members, and management
• Strong problem-solving skills with a proactive, team-oriented mindset
• Eagerness and ability to quickly learn and retain extensive product knowledge
• High school diploma or equivalent; additional education in Business, Construction, or related field is a plus
• Previous inside sales, sales support, customer service, or front-line retail sales experience
• Experience in building materials, lumber, construction supply, industrial distribution, or related industries preferred
• Knowledge of lumber products, building materials, and construction applications is a plus
• Proficiency with ERP systems, CRM software, order entry systems, Microsoft Office, and other business applications
• Spanish bilingual communication skills are a plus
• Primarily office and sales counter environment within a branch, warehouse, or building materials facility
• Frequent interaction with customers, warehouse personnel, yard associates, delivery drivers, vendors, and internal teams
• Ability to sit or stand for extended periods throughout the workday
• Occasional lifting of product samples, paperwork, or office materials (typically up to 25 pounds)
• May require occasional overtime or weekend work based on business needs
• Continuous use of computers, phones, ERP systems, and business software to support customer service and sales operations

What you'll earn

• Health Care Benefits
• 401(k) with employer match
• Paid Time Off

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

Salary Range: USD $60,000.00 - USD $70,000.00 /Yr.