Heart of House Director

The Heart of House (HOH) Director is responsible for leading all kitchen operations to ensure high-quality food, speed, and consistency. This role drives operational excellence through strong systems, food safety standards, and team development. The HOH Director coaches and develops leaders, maintains efficiency during high-volume periods, and ensures every product meets Chick-fil-A quality expectations. They play a critical role in supporting overall restaurant success by delivering consistent execution, minimizing waste, and building a high-performing kitchen team. HOH Director Responsibilities Lead all kitchen operations, including food preparation, production, and quality control. Ensure consistent execution of food quality, safety, and Chick-fil-A standards. Drive speed and efficiency in the kitchen to support overall service times. Develop, coach, and hold kitchen leaders and team members accountable. Create and maintain systems for prep, inventory, and waste management. Monitor and improve key metrics (ticket times, waste, food cost, accuracy). Ensure proper staffing, positioning, and shift execution in the kitchen. Maintain a clean, safe, and organized work environment. Partner with FOH and Drive-Thru leadership to ensure smooth operations. Identify and develop future leaders within the kitchen team. Requirements Proven leadership experience in a fast-paced kitchen or restaurant environment. Strong knowledge of food safety, cleanliness, and operational standards. Ability to lead, coach, and develop high-performing teams. Excellent organization, time management, and problem-solving skills. Results-driven with attention to detail and consistency. Ability to work under pressure in high-volume situations. Flexible availability, including mornings, evenings, and weekends. Passion for operational excellence, food quality, and team development. Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr