Account Manager

Company Description Nicholson Associates, Inc. is a family-owned and operated insurance agency serving New Haven County and Southern Connecticut for over 60 years. Founded in 1958, the agency has grown to include second- and third-generation family members and maintains strong community ties. Role Description the Account Manager is a full-time, on-site role based in Milford, CT, responsible for managing and growing a portfolio of commercial insurance accounts. Key Responsibilities Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Qualifications Thorough knowledge of commercial insurance and client needs Required active licensing Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills High School Diploma (or equivalent) What We Offer Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Supportive teammates and a rewarding work environment #J-18808-Ljbffr