Problem Management Analyst

Problem Management Analyst

We are seeking a dedicated Problem Management Analyst to join our team. This role is pivotal in transforming reactive incident data into proactive solutions, driving systemic improvements across the organization. If you have a strong analytical mindset and experience in incident/problem management environments, we encourage you to apply.

Required Skills & Qualifications

• Strong analytical mindset with experience in incident/problem management environments
• Proficient in Tableau dashboard creation
• Hands-on experience with tools such as Radar, HCL, Confluence, Slack, and Webex
• Proficiency in data analysis, reporting, and visualization tools
• Prior work experience at client or in client's Industry
• Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Excellent communication and stakeholder management skills
• Strong ownership and execution capability
• Ability to work with large datasets and identify meaningful patterns

Day-to-Day Responsibilities

• Validate, cleanse, and categorize incidents and Post-Incident Reports (PIRs) into existing problem sets
• Identify gaps in categorization and surface misclassified records
• Propose improvements to taxonomy and data structuring
• Ensure data integrity to enable reliable trend analysis and decision-making
• Maintain real-time awareness of incident activity and emerging risks
• Identify recurring themes, tooling gaps, and process bottlenecks
• Build and maintain a backlog of preventive improvement opportunities
• Execute small-to-medium initiatives end-to-end in collaboration with the Problem Management Lead

Company Benefits & Culture

• Collaborative work environment that encourages innovation
• Opportunities for professional growth and development
• Comprehensive benefits package