Podcast Support Specialist (Fully Remote)
Supporting Cast Inc
Be the friendly voice for listeners, helping with sign-ups, logins, and subscriptions. Ensure paying subscribers have a great experience as the first point of contact. What You'll Do: Respond to inbound emails about billing, gifts, and podcast app setup. Troubleshoot issues, update accounts, and resolve disputes within policy. Keep FAQs updated and elevate bugs to the right internal team. Who You Are: 1-2 years of customer support experience, ideally in SaaS. Clear, warm written communication and a customer-first mindset. Resourceful, organized, and comfortable owning a ticket queue. Supporting Cast Supporting Cast is a podcast monetization platform that helps publishers and creators offer premium subscription content directly to listeners. We're a small, fully remote company with a strong belief in the future of audio. #J-18808-Ljbffr
Vacancy posted 4 days ago
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