Resident Maintenance Technician

Resident Maintenance TechnicianKnapp brings new technology to warehouse automation.The Knapp Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the Knapp Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.One of the Knapp's primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. Knapp Group's unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.Essential Functions and Responsibilities:Rectify electro-mechanical faults and specialist technical assistance as a support technicianRespond to emergency calls by CustomerBe safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasksProvide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policyProvide emergency breakdown and specialist maintenance supportHandle set up and calibration of precision automation equipmentCreate strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior serviceAchieve performance in terms of expected output, speed of response, quality of repair and standards of workmanshipTrain customer's maintenance team as requiredProvide experience and expertise in the installation of conveyor and precision automation equipmentMaintain quality of service by ensuring effective communication with customersEnsure that reports are well written and legibleExecute site quality procedures, safety procedures, and any statutory proceduresParticipate in regular meetings to discuss activities and progressProvide specialist maintenance service support to the Customer's installed systemEnsure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts teamEnsure proper care and maintenance of the tooling and equipment are providedProvide flexibility and the best use of skills and capabilitiesEnsure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approvalExperience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testingAbility to work against a timeframe to complete reactive repairsInteract with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional mannerShow hands-on ownership of issues to achieve a quick time resolutionAbility to appreciate health & safety considerations with regard to given tasks and to carry out risk assessmentsMechanical aptitude, including the ability to read assembly drawingsAbility to operate hand tools and assemble parts onto equipmentAbility to follow set up instructions, assembly drawings and check listsStrong attention to detail and exceptional follow-up skillsExcellent communication and customer service skills with both internal and external CustomersComputer literate with basic Microsoft Office skillsWillingness to learn and adapt to changing role requirementsAppreciation of cultural diversityPerform all other duties as assignedQualifications:Associate degree preferably in Electrical Engineering, Mechanical Engineering, Automation or related or equivalent combination of education, training and experience0-3 years direct experience preferred0-3 years demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred)0-3 years experience in equipment maintenance, modifications and design preferredTheoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systemsTalent and commitment to provide a unique interpretation or analysis of our systems to customersStrong communication skills both written and verbalExcellent customer service skillsBilingual (English/Spanish) and or (English/German) preferred but not requiredStrong problem-solving capabilitiesProcess-oriented mentalityNetwork equipment interfaces, a plusHands-on experience and a team player committed to improve processesExperience in reducing costs through processes and efficienciesWorking Conditions and Environment:Authorization to work in the U.S.Passport or ability to obtain passportProfessional etiquette is required at all timesTravel required up to 10%Weekends and overtime as required by workPhysical requirements may include: sitting, squatting, walking for long distances, reaching out to arm's length, reaching over-head, climbing ladders, working at heights, lifting up to 100 pounds, and readingWhat You Will Get:Industry competitive compensationGreat benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!401k with a very generous employer match and no vesting!Paid Vacation & HolidaysProfit SharingPaid Parental LeaveSubsidized child-careTuition ReimbursementPet InsuranceCorporate Social Responsibility including recycling, sustainability and volunteeringKnapp is an equal opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.Due to the safety-sensitive nature of this position, strict adherence to Knapp's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during "off-hours."