Quality Control Manager

Fort Liberty | North Carolina Fort Bragg, NC 28310, USA Description Set Hourly Pay Rate: $29.05 USD Shift: 7:30am to 4:00pm Monday to Friday Essential Functions Complies with all Agency policies and procedures and follows contract specifications Oversees and coordinates the quality control functions of the contract Develops, implements, and manages Key Performance Indicators based on numerical data to assess custodial quality, operational performance, and organizational readiness to improve performance and productivity Assures that the performance objectives and standards specified by contract are met through the Quality Control and Training Programs Assures that Contractual Performance Work Statement (PWS) and frequencies of tasks comply with contractually expected quality levels and percentages of the USG Performs assessment inspections daily to ensure policies and procedures are effectively managed Reviews internal and customer inspection and observation reports and responds to inspection/deduction issues Analyzes deficiency patterns and builds improvement strategies for managers, supervisors, and crew leaders to follow Reports quality issues to the appropriate Project Manager, Contract Administrator and Director of Quality Assurance and Compliance Maintains a file of inspection reports and other required reports on an electronic tracking system Oversees, tracks, and manages the internal corporate inspection system and performance with the JAMs program Develops, implements, and manages procedures to improve teamwork, technical custodial practices, and working environment for all employees Develops and presents time management systems to ensure effective, efficient practices Keeps up with contract changes, modifications, and provisions and makes sure changes are implemented and followed Ensures implementation of quality performance in accordance with the Cleaning Management Institute and safety in accordance with OSHA standards Develops, implements, and manages customer satisfaction and relationship programs Effectively facilitates and leads groups and/or works with staff on a one‑on‑one basis Drives company van as necessary in performance of job duties Identifies high value customers and schedules visits to ensure customer feedback Responds promptly to contracting office staff, building facility managers, and customers Passes and complies with CPR/First Aid training and OSHA training Attends work regularly according to assigned work schedule Complies with dress code and personal hygiene standards Passes and complies with all building and security requirements and procedures Ensures that all staff comply with security procedures Wears ID badge(s) at all times while performing work under this Contract Attends and participates in in‑service training, staff meetings, and other activities to facilitate professional development and applies required changes on the job Works cooperatively with others in a positive, enthusiastic, respectful, courteous manner Secondary Functions Performs inspections of daily custodial services for quality assurance Performs duties of the Quality Inspector as needed Performs other duties, tasks, and special projects as required *Duties, responsibilities, and tasks may change at any time with or without notice Physical Abilities Needed to Meet Work Demands Ability to stand or walk for long periods of time Ability to go up and down stairs Ability to reach above the head, bend, kneel, and stoop Ability to lift, carry, and push up to 50 lbs. as needed Ability to work in dusty spaces or adverse weather conditions Ability to see details on the floor, above the head, or on surfaces Job Competencies Needed for Success on the Job Ability to work independently and collaboratively with others Ability to be flexible and dedicated to quality and customer service Ability to supervise and develop others Ability to make decisions and solve problems Ability to plan, implement, organize, and prioritize Ability to manage multiple tasks effectively Ability to react immediately to emergency situations Ability to work in a constant state of alertness and with safety always in mind Ability to analyze data and recommend corrective action Ability to read, understand, and apply complex contract provisions and technical material Ability to maintain and submit reports, logs, and other paperwork in a timely manner Ability to understand and comply with safety procedures and environmental requirements Ability to report problems and supply and equipment needs to proper authority Ability to use technology for completion of specified job duties Ability to manipulate numbers Ability to act with integrity and ethical standards in job performance Ability to operate machinery without posing a safety hazard to self or others Ability to use and care for equipment and cleaning supplies properly Ability to complete tasks in a timely manner with numerous interruptions Ability to work a flexible schedule Ability to deal with others in a positive, enthusiastic, respectful and courteous manner Ability to provide guidance, direction, and technical support Other Requirements Valid driver’s license from state of residence and ability to drive, if applicable for site License must have been valid for at least 3 years Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures If driving 15 passenger van, must be at least 25 years old Candidates with disabilities preferred This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility. Education College Degree or equivalent Valid CPR/FA certification preferred Knowledge of green cleaning principles and CIMS certification requirements Knowledge of quality standards and procedures from the Cleaning Management Institute Knowledge of regulatory standards, hospital standards, and facility management Knowledge of OSHA and regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens Experience Minimum of 5 years’ experience in quality control and training management Experience with electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS Notes At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience What’s in it for you? Total Rewards (For Full-Time Employees >30 hours/week) Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance Disability Insurance Paid Time Off 403(b) with Company Match Transportation Subsidy Employee Recognition Programs Referral Bonus opportunities And More! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr