Program Manager

Program Manager

The Retail Technology Hardware (RTH) and New Store Openings (NSO) team plays a pivotal role within our organization, ensuring that our retail locations are equipped with the latest technology and hardware to provide an exceptional customer experience. This team is responsible for the seamless integration and deployment of technology hardware across new and existing retail stores, supporting the overall business strategy and operational efficiency.

As a Program Manager overseeing Retail Technology Hardware (RTH) and New Store Openings (NSO), your day is dynamic and multifaceted, involving a blend of strategic planning, team collaboration, and hands-on project management. You are constantly balancing strategic oversight with hands-on management, ensuring that the Retail Technology Hardware and New Store Openings programs run smoothly and effectively. Your role is pivotal in driving the success of these initiatives and ensuring that the technology in retail stores is reliable, efficient, and aligned with business goals.

Objectives of this role

• Lead the Retail Technology Hardware (RTH) and New Store Openings (NSO) programs to ensure seamless technology integration and hardware deployment across existing and new retail locations.
• Drive strategic initiatives to enhance the end-to-end hardware lifecycle management in stores, ensuring alignment with business goals and budget constraints.
• Foster cross-functional collaboration between Product, Technology, and Operations teams to deliver high-quality technology solutions on time and within budget.

Responsibilities

• Program Management: Oversee the delivery, status, and health of the RTH and NSO programs, providing visibility to stakeholders and ensuring alignment with strategic objectives.
• Project Coordination: Coordinate internal and external resources to ensure projects adhere to scope, schedule, and budget. Facilitate dependency management discussions and prioritize initiatives.

Required skills and qualifications

• Experience: Proven experience in technology hardware delivery and program management, preferably within a retail environment.
• Technical Skills: Strong understanding of hardware asset management, configuration management, and technology integration.
• Project Management: Proficiency in project management methodologies and tools, with a track record of successfully managing complex projects.
• Communication: Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify and address issues proactively.
• Leadership: Demonstrated leadership abilities, with experience in guiding and mentoring teams to achieve project goals.

Must haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
• Stakeholder Engagement: Establish and maintain strong relationships with stakeholders, providing consistent updates on project status, risks, and changes.
• Financial Management: Manage program financial reporting, including budget estimations and risk mitigation.
• Team Leadership: Provide guidance and coaching to project managers and other team members, fostering a collaborative and high-performance work environment.
• Lifecycle Management: Oversee the full lifecycle of hardware technology, from requirements definition through deployment, ensuring best-in-class project planning and delivery.