Program Manager

Job Description

Job Description

Program Manager
Level: Senior  |  Full-Time (100%)  |  Work Location: On-Site – Washington, DC Metro Area
⚠ This position is contingent upon contract award.
ABOUT THE ROLE
Red Carrot is seeking a Senior Program Manager to lead a national training and technical assistance (T/TA) center that equips health and social service professionals to prevent, identify, and respond to human trafficking. The Program Manager leads all work under the contract, serves as the primary point of contact for the federal customer, and guides a trauma-informed, public health approach across every service line.
KEY RESPONSIBILITIES

• Serve as the primary point of contact with the customer's Contracting Officer, Contracting Officer's Representative, and program leadership
• Commit company resources, direct staff, resolve performance issues, and ensure timely completion of all contract requirements
• Lead project management, including the Program Management Plan and Quality Control Plan, kickoff and status meetings, and monthly, meeting, and annual reports
• Oversee T/TA delivery, national training program offerings, innovation initiatives, and transition activities
• Manage staffing, work assignments, schedules, deliverables, performance risks, and corrective actions across Key Personnel, subject matter experts (SMEs), consultants, and subcontractors
• Ensure all work products receive technical and quality review before submission and that customer feedback is addressed on time
• Oversee SME recruitment, onboarding, performance review, and compensation processes
• Promptly elevate matters requiring customer decisions, including proposed changes to scope, cost, schedule, or Key Personnel

• Master's degree in any field
• At least 8 years of experience in the anti-trafficking or public health sector addressing the needs of impacted populations
• At least 8 years of experience working with federal clients in the provision of training and technical assistance (T/TA)
• At least 8 years of staff management experience
• At least 8 years of experience facilitating high-level meetings, trainings, and focus groups to explore topics and emerging issues with diverse stakeholders
• Experience developing multidisciplinary T/TA that integrates social services, health care, behavioral health, and public health professionals to respond to the needs of impacted populations, including survivors of human trafficking
• Experience leading strategic planning and policy development
• Experience in capacity building and community partnership development
• Subject matter expertise in designing, implementing, and evaluating T/TA programs for frontline professionals
• Excellent verbal, interpersonal, and written communication skills, with the ability to communicate effectively with technical and nontechnical audiences
• Excellent problem-solving skills, including the ability to analyze situations, identify potential problems, and proactively recommend solutions
• Ability to manage multiple priorities and respond to evolving needs in a fast-paced environment
• Ability to work on-site at the contractor facility during core hours of 8:30 a.m. to 4:30 p.m. ET, Monday through Friday

Benefits at Red Carrot:    

At Red Carrot, we empower you to be a leader. We attract and develop talent from all backgrounds because we believe there’s strength in diversity, offering different perspectives and skills. Together, we can solve our client’s biggest challenges. We offer a competitive compensation and benefits package.     

• Training and Development – Tuition reimbursement and professional trainings for eligible employees.
• Healthcare – Top-tier medical, dental, vision, life insurance and long-term disability coverage.     
• 401(k) Plan – 401(k)-retirement and Roth plan with company matching and no vesting period.     
• Profit Sharing – Discretionary profit-sharing plan to all eligible employees after one year of employment.          
• Paid Time Off – Provides flexible work hours, paid time off, and 11 federal holidays.   

About Us:

Red Carrot is an award-winning, woman-owned small business built for the complexity of federal government work. We partner with clients to advance their goals — powered by a team fueled by passion, backed by intelligence, and grounded in expertise.

From day one, we've applied industrial engineering principles and data analytics to solve complex problems with precision. Our approach is research-centric, data-informed, and audience-oriented — and it's how we deliver work that actually moves the needle.

We exist to strengthen the organizations and communities we serve through trusted, purposeful communication. That's not a tagline — it's the standard we hold ourselves to on every engagement.

Headquartered in Miami, Florida, with a strong and growing presence in Washington, D.C., our team works with clients across the country. Distance doesn't dilute our service. We build capacity where our clients need it, delivering Strategic Communications, Customer Experience, Management Consulting, and Human Capital Solutions that fit their mission — and their moment.

We're the partner organizations turn to when communication challenges are real, the stakes are high, and the work has to matter.

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