Senior Customer Service - Member Care Representative III
Pyramid Consulting, Inc.
Senior Customer Service
Immediate need for a talented Senior Customer Service with experience in the Insurance Industry. This is a 12+ Months Contract opportunity with long-term potential and is located in Scottsdale, AZ. Please review the job description below.
Key Responsibilities:
- Answers moderately complex to most complex inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products.
- Reduces customer call backs by creating a simple, hassle-free interaction for the caller.
- Responsible for using all available resources to make policy changes, answer policy, and billing questions, take payments, and provide requested documentation.
- Completes and processes all necessary forms. Follows up for necessary documents in order to process requested changes.
- Participates in technical and customer service skills training to stay aware of current and best practices.
- Diagnoses customer issues at an experienced level. Provides solutions and uses a structured thought process to achieve results while balancing customers' needs with company guidelines. Will be required to take overflow of complex calls. Acts as the official "back-up" to the complex segment when volumes and coverage dictate.
- Provides process and performance improvement recommendations; assists peers regarding service and policy issues.
- Is fully cross trained on all available product lines for the business unit. May act as a subject matter expert to assist other associates.
- Subject matter expert activities may include, but are not limited to; peer assistance in training classrooms, on floor assistance for new hires, project input/feedback, adhoc requests from leadership, etc.
- Some positions may require bilingual skills.
- Some positions may require knowledge and use of two platforms.
- Performs other duties as assigned.
Key Requirements and Technology Experience:
- High school studies; some undergraduate studies preferred.
- For some positions state licensing could be required.
- Continuing education as required by state(s).
- Associates may be asked to obtain the required state licenses within the time period designated by the business unit.
- If an associate fails or is unable to obtain required licenses /registrations within the time period designated by the business unit.
- Meets minimum experience level for Member Care Representative II.
- In addition, typically eight months of moderate training and experience; successful demonstration of moderate experience and performance.
- Knowledge of general business practices and terminology.
- Maintains a current understanding of insurance and customer service concepts.
- Mastery of foundational call skills including Nationwide billing and billing systems, Nationwide policies and systems, data management, end-to-end process understanding, product knowledge, and technical knowledge.
- Comprehensive understanding regarding moderate call functions. Is fully cross-trained on all insurance products for the business unit.
Our client is a leading Insurance Industry and we are currently interviewing fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting- ...Senior Patient Services Representative At OrthoArizona, we are bringing the best together... ...to best-in-class patient care, being a pioneer in research... ...and recognizing our team members. As a Senior Patient... ...Procedures. Excellent customer service. High school diploma...SeniorFull timeWork at office
- ...what we do and always prioritize taking care of our customers. I’m looking for someone who is... ...Account Associate - State Farm Agent Team Member for Randy Shoemaker - State Farm Agent... ...proactively marketing relevant products and services. Grow your career as you better your...SuggestedWork at officeRelocationFlexible hours
- ...Provide exceptional, personalized client service on the sales floor to exceed individual... ...in reaching targets Deliver outstanding customer service by greeting, listening, advising... ...with mentoring and onboarding new team members Requirements Proven track record of driving...Senior
- ...Client Services Representative Identifies complaints, investigates and responds to client requests by email and written response. Completes... ...implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility...SeniorWork experience placementVisa sponsorship
- ...inspire you to aim high, ATLAS is it. Overview The Senior Accounting Associate manages assigned client relationships... ...onboarding new clients and transitioning accounting services into firm workflows Collaborate with members of the accounting team and firm leadership to...SeniorTemporary workWork at officeLocal areaFlexible hours
$17 - $18 per hour
...Bilingual English and Spanish Member Loyalty Representative Phoenix, AZ About Oportun Oportun is a mission-driven financial services company that puts its members' financial goals... ...seeking qualified candidates with customer service, cashier, sales, or hospitality...Hourly payFull timeWork at officeLocal areaFlexible hoursWeekend work$17 - $23 per hour
...Member Care Representative Join Us in Making an Impact At OneAZ Credit Union, our success is measured... ...members of Credit Union products and services. Attends assigned team meetings... ...Development (GED). ~1 year customer service or call center experience....Work at office$17.5 per hour
...America, we create exceptional service experiences with every member, every time. We provide... ...value by genuinely caring about each member, expertly... ...Other Responsibilities Represents the credit union in a... ...Experience At least six months of customer service experience....Hourly payFull timeWork at officeMonday to Friday- ...behind what we do and always prioritize taking care of our customers. Im looking for someone who is outgoing, motivated... ...for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Randy Shoemaker - State Farm Agent, you will...Work at officeRelocationFlexible hours
- ...Entegris Inc. seeks a GSC Customer Enablement Sr Specialist in Phoenix, AZ, to lead customer satisfaction initiatives for assigned GSC... ...with customer needs. Candidates should have 3–5 years in customer service or sales, a Bachelor’s degree in business, and proficiency in...Senior
- ...the U.S. pool and spa care industry. We serve the... ...retail locations, backyard service and repair, a robust... ...and solutions to our customers, there is nothing that... ...where our Team Members feel valued and are enthusiastic... ...As a Customer Care Representative, you will serve as the...Seasonal workWork at officeRemote workVisa sponsorshipRelocation packageWeekend work
- ...Senior Consumer Success Representative Are you ready to set the standard for quality, speed, and professionalism? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers...SeniorLocal area
- ...Veterinary Client Service Representative Dynamite Animal Hospital 10031 E. Dynamite... .... We provide primary care, emergency and urgent care,... ...collaborating with fellow team members What We’re Looking For Preferred Experience & Skills Customer service experience required;...Full timeTemporary workFlexible hours
- ...helping our clients, taking care of our employees, building relationships... ...delivering extraordinary customer service while maintaining a strong... ...will be front and center representing our brand and interacting... ...and investment advisor, member of FINRA and SIPC. Annuities...
- ...Customer Service Specialist II We are seeking a Customer Service Specialist II to join our Retirement Services Support Team. This role involves managing customer inquiries related to IRA and brokerage accounts, handling contribution inquiries, and addressing navigation...SeniorShift work
$13 - $15 per hour
...Join Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality... ...rewarding career and providing amazing customer experiences, you may be a match for our... ...our team as easy as possible. Our team members are the most valuable assets in our organization...Flexible hours- ...Club - Overnight Member Services Rep Phoenix, AZ 85015 Job Description The Planet Fitness mission is to provide a unique environment... ...belong! Organization Overview Title: Member Services Representative Reports To: Club Manager FLSA Classification: Non-...Shift workNight shift
- ...Customer Care Specialist Improving the lives of those with chronic... ...providing excellent customer service to all customers which includes... ...sources, physicians, sales representatives, and fellow coworkers.... ...growing team of more than 400 members, and has one of the highest-...Contract workWork experience placementWork at officeFlexible hours
$22 per hour
...Senior Consumer Experience Representative Senior Consumer Experience Representative at Realtor.com (Hybrid... ...professionalism? Do you possess a hybrid of customer service and sales effectiveness skills... ...plus Flexible and Dependent Care Spending Accounts ~ Investment in...SeniorWork at officeLocal areaImmediate startFlexible hoursShift workWeekend workAfternoon shift2 days per week3 days per week$19.84 - $23.87 per hour
...Member Success Advocate Healthcare shouldn't be something you worry about when taking care of your family. That's why when you join Redirect Health, your healthcare... ...Brings at least 1 year of experience in a customer service role, with a strong emphasis on phone...Contract work- ...Member Service Representative Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over... ...guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a...Full timeLocal areaShift work
- ...through Friday 8:00 AM to 4:30 PM. Great care starts with great people. (Like you.)... ...JOB SUMMARY Serves as a customer service contact for patients and visitors related... ...information for financial assistance. The staff member demonstrates sensitivity to the needs, care...Monday to FridayShift work
$35k - $50k
...We're Hiring! As a Customer Relations Representative - State Farm Agent Team Member with Steve Fair - State Farm Agent, you will generate the kind of exceptional... ...agency. Your attention to detail, customer service skills, and desire to help people make you a fit....Work at office- ...Are You Driven & Ambitious? We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an...For contractorsWork at office
- ...what we do and always prioritize taking care of our customers. Im looking for someone who is... ...Account Associate - State Farm Agent Team Member for Randy Shoemaker - State Farm Agent... ...proactively marketing relevant products and services. Grow your career as you better...Work at officeRelocationFlexible hours
$18 - $21.71 per hour
...Responsibilities As our Patient Services Professional, you will be the... ...will expertly manage phone customer service, distribute... ...information are crucial for patient care and clinic goals. Schedule and... .... As appropriate, assist new members with introduction to and explanation...Live inImmediate start- ...achievement-oriented culture where team members can thrive. We offer a comprehensive... ...from you! Role Description As a Customer Relations Representative - State Farm Agent Team Member with... ...Your attention to detail, customer service skills, and desire to help people make...Work at officeFlexible hours
$35k - $40k
...Buckeye, AZ on January 1, 2015. With 20 team members and counting, we’re continually growing... ...success. Responsibilities Establish customer relationships and follow up with customers... ..., and market appropriate products and services. As an Agent Team Member, you will receive...Full timeFor contractorsWork at officeFlexible hours$50k - $80k
...Customer Relations Representative - State Farm Agent Team Member As a Customer Relations Representative - State Farm Agent Team Member with Gunther Perdomo - State... ...agency. Your attention to detail, customer service skills, and desire to help people make you an ideal...Hourly payFor contractorsWork at office$38k - $45.8k
...Become a part of our caring community The Inbound Contacts Representative 1 represents us by... .../operational/customer support/computational... ..., and educating members. Record details of... ...years of customer service experience ~ Live... ...largest provider of senior-focused primary...Full timeTemporary workApprenticeshipLive inWork at officeRemote workWork from homeHome officeMonday to FridayFlexible hoursShift work1 day per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Customer Service - Member Care Representative III. Be the first to apply!
- part time customer representative Scottsdale, AZ
- client engagement specialist Scottsdale, AZ
- customer service specialist Scottsdale, AZ
- online customer service representative Scottsdale, AZ
- bilingual customer service representative spanish english Scottsdale, AZ
- client retention specialist Scottsdale, AZ
- financial customer service representative Scottsdale, AZ
- customer success specialist Scottsdale, AZ
- senior service representative Scottsdale, AZ
- service delivery representative Scottsdale, AZ

