AR Specialist

AR Specialist

Quore is a technology company providing innovative operations solutions to the hospitality industry. Our vision is to be the heart of a simpler and more productive workday. We achieve this by empowering hospitality teams to seamlessly track, manage, and prioritize work not only across departments and properties but also across multiple locations worldwide, ensuring consistent efficiency and collaboration, no matter where teams are located. During your last hotel stay, if your room was clean, the in-room appliances were fully functioning and your request for extra towels was addressed quickly, the hotel was probably using Quore! We help hotel staff create smarter teams and happier guests through exceptional service.

Position Overview: As an AR Specialist at Quore, you will report to the Billing Manager. This role supports maintaining customer accounts and initiatives around customer retention. The billing and collections team is responsible for ensuring all customers are accurately billed each month, customer accounts are up-to-date and accurate, and initiating collections on past due accounts. This role will work in-person four days a week. We kindly ask that only candidates who are willing and able to work in-person at our Franklin, TN office apply for this position.

Primary Job Responsibilities:

• Maintain billing accounts and records
• Post customer payments by recording checks and credit card transactions. This also includes reconciling payment discrepancies
• Provide stellar customer service responding to inbound and outbound billing inquiries
• Assist in monitoring accounts receivable aging report and collections on past-due accounts
• Assist in initiatives for customer retention, including collaborating with other departments
• Monitor auto pay customers and address issues timely
• Monitor exception reports; report and resolve issues in a timely manner
• Research billing and collections inquiries and providing solutions as needed
• Other projects as needed

Required Qualifications:

• 2+ years of experience in billing, collections, or hospitality industry
• Strong attention to detail
• Ability to multi-task with high level of accuracy in a fast-paced environment
• Excellent written and verbal communication skills, especially when it comes to our customers
• Strong initiative and problem-solving abilities
• Ability to work independently and adapt to the needs of a growing company
• Experience in Microsoft Office, especially Excel

Preferred Qualifications:

• Experience in Netsuite, SalesForce, or similar ERP a plus.
• Bilingual in English and Spanish strongly preferred, particularly to support customer communication and collections activities.

What We Offer:

• 100% employed paid medical, dental and vision coverage for full-time employees
• Flexible Spending Account & Health Savings Account options (employer contribution for HSA participants)
• Life Insurance
• Short-term Disability
• 401(k) with employer match
• 13 Paid holidays + 4 Weeks of PTO
• 12 weeks parental leave + Flexible maternity return to work options
• Eligible for participation in Annual Bonus Plan
• Employee Assistance Program
• 4-1 schedule (4 days in the office/1 work from home day)
• Flexibility to support work and personal needs
• Modern and creative workspace, including a well-stocked pantry and fridge
• Fun, hands-on culture, recognized by Forbes as one of the Best Startup Employers of 2020

Quore is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. H1B Sponsorship is not available for this position.