Member Services Representative

About the Kiawah Island Club On Kiawah Island, located just south of Charleston, South Carolina, day breaks across a pristine 10‑mile beach, expansive marsh savannahs, ribboning rivers, and some of the most‑acclaimed amenities available on the Eastern Seaboard. The Kiawah Island Club delivers a diverse collection of private amenities in distinctive venues. Amid uncommon scenic beauty, Members can savor the Island’s best offerings and create lifelong memories with family and friends. Position Summary We are seeking a polished and professional Member Services Representative to join our team! The Member Services department is the central hub of Club information for Members, guests, and team members, and plays a key role in setting the standard of excellence at an organization that strives to be the finest private club in the world. Responsibilities First point of contact for Members, potential new Members, and guests Assisting with logistics and reservations for Club events, all Club dining facilities, on‑ and off‑Island transportation, kids programming, boat cruises, sporting club, and more Providing concierge requests and general Club and Island inquiries Organizing data entry for membership, facilitating Member and guest credentials, and assisting the Membership Director with services and orientation of new Members Conducting continual research and communicating the policies and operations of all Club amenities and services to better facilitate communication among Members and staff Qualifications Strong written and verbal communication skills Four‑year college degree in Hospitality, Communications, Marketing, Recreation, or a related field is ideal Ability to multi‑task and manage multiple systems at once (e.g., email, phone system, text/chat programming, dining and event reservation programs, Google Suite, etc.) Previous hospitality, food & beverage, customer service, or private club experience is strongly preferred Enjoys working in a customer service field and remains polished and professional with Members and staff at all times, whether on the phone, email, or in person Works well with others and is a team player, willing to chip in and contribute in areas that may not fall within the job role Has a flexible "can‑do" attitude Is computer literate and has excellent telephone and written etiquette Is available to work 1–2 weekends a month (Schedule is predominantly Monday‑Friday, 8:30a‑5:00p with alternating weekends amongst MS employees, and flexible scheduling) Has reliable transportation Benefits Medical, Dental, Vision, Short‑Term and Long‑Term Disability, 401(k), Life Insurance, Accident Insurance, Telehealth, Health/Dependent Care Spending Account, wellness program and generous paid time off including 12 vacation days, 6 sick days and 9 paid holidays per year KP is an Equal Opportunity Employer that uses E‑Verify. As an Equal Opportunity Employer, KP and its affiliates do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, age, genetic information, sexual orientation, disability, or veteran status. All qualified candidates are encouraged to apply. #J-18808-Ljbffr