Field Services Technician

About Pronto

At Pronto, we're revolutionizing logistics and transportation with cutting-edge autonomous technology. Our mission is to deliver innovative and reliable solutions that help our customers enhance safety, efficiency, and uptime. As we grow, we're expanding our Field Services team to ensure exceptional support at our customer sites.

Position Summary

The Field Services Technician is a hands-on role, responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across a range of customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.

Key Responsibilities

Installation & Deployment

• Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces

• On site installation of peripheral hardware such as network stations, gate systems and office infrastructure.
• Conduct system calibrations and validation tests to ensure installations meet operational standards.
• Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices.
• Collaborate with engineering on R&D projects.

Preventive Maintenance

• Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
• Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts.

Troubleshooting & Repair

• Diagnose and repair hardware, software, and connectivity issues in the field.
• Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime.
• Communicate findings clearly to engineering teams for deeper analysis and continuous improvement.

Customer Support

• Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
• Provide basic training to customer staff when required.
• Document all service activities, updates, and issues using internal ticketing and CRM tools.

Qualifications

Required

• 4+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Ability to read wiring diagrams, schematics, and follow technical documentation.
• Comfortable working independently in field environments and with minimal supervision.
• Excellent interpersonal and communication skills.
• Willingness to travel up to 75% to customer sites.

Preferred

• Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
• Familiarity with Linux-based systems and remote diagnostics.
• OSHA 10 or equivalent safety certification.

Physical Requirements

• Ability to lift up to 50 pounds.
• Capable of standing, bending, and working in and around vehicles for extended periods.
• Comfortable working outdoors in varying weather conditions.