Banquet Captain

Banquet Captain

Job Category: Banquet Catering

Full-Time

On-site

Rate: $16.50 USD per hour

Description

Qualification Standards

Education & Experience:

• At least 2 years of progressive experience food & beverage
• ServSafe or related approved alcohol service training Certificate
• High School diploma or equivalent certificate preferred
• Previous supervisory responsibility preferred

Tools & Equipment:

• Calculator, computer, copier, scanner, telephone, two way radio
• Credit card authorization machine, cash register
• CO2 Systems, keg tap systems, blender, sound system, wine opener, props, coffee machine, vacuum cleaner, 2 way radio, carts
• Ability to work in Excel, Word as well as other required software products

Physical Requirements:

• Long hours sometimes required
• Medium work Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Long hours sometimes required
• Multi Task
• Ability to bend, stretch, twist or reach with your body and arms
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range
• Ability to stand for long periods of time without sitting or leaning

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must work well in stressful, high pressure situations
• Must maintain composure and objectivity under pressure
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions

Other Abilities, Skills, Knowledge:

• Thorough knowledge of F&B procedures and serving standards
• Bartending skills
• Must have knowledge of local liquor laws
• Knowledge of wines helpful
• Must be able to perform duties of all positions within department

Duties & Functions

Essential:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook and/or hotel uniform policy, when working
• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
• Hold pre-function meetings, and check staffing and menus prior to events
• Make sure all required equipment is available for events
• Give job tasks to servers and assign stations
• Responsible for the requisition and return of liquor, wine, beer, etc.
• Communicate with kitchen
• Supervise service of station or room
• Check on ongoing functions throughout assigned shift
• Assist servers throughout function
• Supervise clean-up
• Check servers out when event is completed
• Prepare Supervisor's reports
• Daily staffing checks
• Interviewing, training and scheduling
• Catering menu knowledge. (Items and prices)
• Supervise, coordinate and train banquet staff
• Order and stock all banquet equipment and related stock to meet expected needs
• Coordinate execution of banquet events
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken when appropriate
• Comply with and enforce all local alcohol related laws and regulations
• Coordinate, monitor and comply with all phases of Loss Prevention
• Follow corporate directives for product specifications
• Assist in preparing weekly payroll and tip distribution sheets
• Keep open communications with kitchen
• Review menu/service with catering managers and banquet chef
• Maintain up to date details on banquet functions and communicate to supervisors
• Responsible for ongoing training of captains/hourly employees when necessary to maintain standards of service and profit margin
• Make personal contact with guests and assist them with any requests
• Supervise proper tabulation of all banquet checks and responsible for insuring that all checks are presented to guests for signature
• Bring to the attention of the Banquet Manager all materials and equipment that require ordering or need to be replaced
• Assist in requisition of liquor, etc. for banquet bars
• Responsible for safety, sanitation, and cleanliness of service areas
• Assist with loss prevention programs among service employees

Marginal

• Conduct and/or attend necessary meetings, including pre cons as needed
• Supervise the work and performance of all banquet staff
• Assist the Banquet Manager and Director of Catering as needed
• Responsible for control and maintenance of all service equipment
• Any other duties deemed necessary by a member of management

Benefits at the AC Hotel & Residence Inn Missoula

We believe that taking care of our team means more than just a paycheck. Here's what you can expect when you join us.

Part-Time Employee Benefits: Part-time employees are eligible for the following:

• Holiday pay at time and a half for hours worked on recognized company holidays
• Bereavement leave and pay for the loss of an immediate family member
• 401(k) with company matching
• $600 employee referral bonus program

Full-Time Employee Benefits: Full-time status is defined as working 30 or more hours per week. Full-time employees are eligible for our complete benefits package, including everything listed above plus:

Health & Insurance Benefits: New full-time employees have 30 days from their start date to enroll in benefits. Our plans include:

• Medical insurance with virtual visit options
• HSA, FSA, and DCSA accounts
• Dental and vision coverage
• Life insurance and AD&D
• Voluntary Short-Term and Long-Term Disability (VSTD/VLTD)
• Nationwide Pet Insurance all pet plans carry a $250 deductible
• ID Watchdog Identity Theft Protection real-time alerts and expert support so you never have to face identity theft alone

Employee Assistance Program (EAP): Life happens, and we want you supported beyond the workplace. Our EAP gives you access to:

• Licensed therapists and mental health support
• Legal consultations and financial