Help Desk Technician

$21.13 per hour

Plano ISD

Plano, TX

Position Type:
Technology/Help Desk Technician

Date Posted:
9/28/2026

Location:
Spring Creek Center

Closing Date:
Until Filled
Pay Grade: 770 (Min $21.13 per hr)
Work Days: 226

Primary Purpose:

Install, configure, and maintain security cameras and related software. Provide on call, telephone and e-mail support to all technology users related to hardware, software, network applications and telecom user account administration. Enter and monitor issues using the Help Desk service management system until resolution

Qualifications:
Education/Certification:

High school diploma or equivalency
Post-secondary coursework/related program of study (preferred)
CompTIA A+ certification (preferred)

Special Knowledge/Skills:

Ability to install, configure, and maintain security cameras and related software
Understanding of structured Ethernet cabling best practices in commercial environments
Understanding of commercial building construction methods
Ability to safely operate a district service vehicle
Working knowledge of Microsoft Windows Active Directory
Excellent communication, writing, and telephone skills
Excellent/proactive problem-solving skills/analytical skills
Excellent time management and organizational skills
Driving record that is insurable with Plano ISD's insurance carrier

Experience:

One year experience supporting business hardware and software applications, including but not
limited to security cameras, in a Microsoft Windows environment
One year experience using basic hand and power tools

Major Responsibilities and Duties:

Safely work above the floor to install, adjust, and maintain security cameras
Maintain a safe work environment during installations
Configure and maintain security camera software
Safely use hand operated and powered tools
Maintain accurate inventory of installed hardware
Ensure service truck inventory and supplies are stocked
Assist with Parent Portal issues via email and phone
Answer incoming Help Desk calls, diagnose and resolve problem(s), or enter ticket into the help desk tracking system and assign appropriate support entity
Monitor Help Desk email and voicemail box, resolve reported problems, or enter ticket into the Help Desk
tracking system and assign appropriate support entity
Monitor escalated calls to ensure that resolution is achieved according to the PISD service level agreements
Create and maintain network/voicemail accounts as needed
Maintain emergency 911 calling system with current telephone locations
Monitor server and security camera status
Assist with software compatibility testing
Assist technical support staff with onsite upgrade/replacement and imaging process
Troubleshoot all types of campus-based technology hardware and software
Interact professionally, courteously and appropriately with all levels of district staff
Follow all rules, regulations, and policies of Plano ISD and follow directives from supervisor
Follow Technical Operations attendance/vacation policy as assigned by supervisor
Perform other functions that may be assigned by the Administration and/or supervisor

Equipment Used:

Uses computer, printer, copier, scanner, iPads

Working Conditions:
Mental Demands:

Reading; ability to communicate effectively (verbal and written); maintain emotional control under stress

Physical Demands/Environmental Factors:

Work with frequent interruptions; frequent standing, stooping, bending, kneeling, pushing and pulling; prolonged use of computer and repetitive hand motions; occasional lifting up to 50 pounds. Frequent ladder use above floor. Manual dexterity to complete projects in a craftsman manner; occasional exposure to inclement weather, including heat, cold, rain and snow.

SM092826

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