Field Service Technician

Job Overview

Crane Payment Innovations (CPI) designs and manufactures payment technologies that power everyday transactions worldwide. We are looking for a full-time Field Service Technician I to service equipment throughout the Columbus area.

Responsibilities

• Service, upgrade and perform preventative maintenance on company electromechanical equipment.
• Travel by vehicle daily to client sites (90%) with occasional overnight travel (10%).
• Work with branch employees to satisfy client needs.
• Address customer service requests within the specified contract response time.
• Provide extended hours coverage and on‑call duty when required.
• Maintain a balanced vehicle parts inventory.
• Keep the company issued vehicle clean and schedule regular maintenance.
• Safeguard company assets such as tablet computers and mobile phones.
• Perform additional duties as required.

Qualifications

• At least 1 year of experience in a technical/field service role or a related technical profession.
• Strong electromechanical aptitude and attention to detail.
• Excellent verbal and written communication skills with a customer‑first attitude.
• Ability to gain access to highly secured environments; occupational licenses may be required depending on territory/account.
• Proficiency with iOS, MS Office, and Windows OS.
• Self‑motivated, goal‑oriented, and able to work independently and as part of a team.
• Commitment to meeting project deadlines.

Physical Requirements

• Periodic travel to corporate training in Mt. Prospect, IL.
• Lift, push, or carry at least 50 pounds.
• Perform kneeling, bending, twisting, lifting, and squatting up to 60% of the time.
• Use hand and wrist dexterity for tools and parts assembly.
• Spend up to 10% of time for phone or desk work.
• Stand for long periods, up to 75% of the time.

Key Attributes for Success

• High energy and comfortable handling multifaceted projects.
• Strong influencing, analytical, and problem‑solving skills with fast‑paced multitasking ability.
• Credibility, decisive decision‑making, and alignment with organizational priorities.
• Results‑oriented, people‑focused, with sound judgment.
• Team player capable of working in a matrix organization.
• Excellent verbal and written communication.

Benefits

• Competitive salaries: $25.00 to $27.00 per hour plus overtime.
• Quarterly Technician Incentive Compensation Plan.
• Company‑provided vehicle, uniform, tools, and training.
• Paid time off, sick leave.
• Medical, dental, vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with company contribution.
• Community involvement opportunities.

EEO Statement

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, national origin or any other characteristic protected under applicable law.