Service Dispatcher

Service Dispatcher

All Lift Service Co. is looking for a vibrant, highly organized Service Dispatcher to be the heartbeat of our service department. If you thrive on juggling multiple priorities, love talking to people, and take pride in keeping everything running on time, this is the role for you. You'll be the frontline connection between our customers and our Field Service Techniciansmaking sure jobs get scheduled, dispatched, and completed quickly and correctly.

What You'll Do

• Answer incoming service calls and deliver friendly, frontline customer service
• Generate work orders and dispatch Field Service Technicians for daily jobs
• Manage the daily activity and response times of the field service team
• Drive planned maintenance scheduling to hit 90% PM completion
• Keep work-in-process moving for timely billing and problem resolution
• Review and manage technician timesheets (Tinnacity) and daily work orders
• Run credit cards on completed jobs and coordinate handling of COD customers
• Generate monthly planned-maintenance reports and customer scheduling calls
• Flag escalations to the Service Manager and pass sales leads to the sales team
• Coordinate vehicle maintenance scheduling with the Technical Lead

What We're Looking For

• High School Diploma, GED, or equivalent preferred
• One or more years of office or supervisory experience preferred
• Strong written and verbal communication skills
• Above-average Microsoft Office skills (Outlook, Word, Excel)
• Comfortable with databases, email, and general computer work
• Able to apply basic math (fractions, percentages, ratios)
• Valid driver's license preferred

Who Thrives Here

You're an energetic multi-tasker who stays calm under pressure. You're an active listener, a natural communicator, and a team player who genuinely enjoys helping customers and keeping a busy department organized.

Physical Requirements

Primarily a seated office role operating a computer; occasional movement around the office and service vehicles. Able to lift up to 15 lbs regularly and up to 25 lbs occasionally.

Why All Lift Service Co.

Join a respected, customer-focused service team where your organization and communication skills make a real impact every single day.

All Lift Service Co. is an Equal Opportunity Employer.