Community Association Manager

Job Overview The Lifestyle Manager will be responsible for the development and implementation of fun-filled, lifestyle enriching events and programs at a large master planned community. This position requires a polished, creative, enthusiastic professional who can provide outstanding customer service and hospitality while enhancing the vibrancy of the community for residents. This vital role serves as the face of the community and the ambassador for all the lifestyle activities and events. The Lifestyle Manager is responsible for planning events and creating memorable experiences for homeowners that cultivate a sense of belonging and ongoing pride in ownership within the community. The Manager will build and foster professional relationships with members and residents to assist in custom-designing programs to encourage resident participation. The position requires the exercise of discretion and independent judgment. Strong organizational, marketing, special event planning, customer service, and supervisory skills are required with effective interpersonal, writing and oral communication abilities. The ideal candidate creates meaningful connections, inspires neighbors to engage with one another, and brings a thoughtful, creative approach to designing memorable resident experiences. Ability to design experiences that feel thoughtful, intentional, and reflective of the community’s value. Building partnership with local businesses, artists, farmers, and fitness groups etc, supporting builder and city leadership events and collaborations. Your Responsibilities Work directly with the General Manager to create and implement relevant, innovative activities, programs and events that build community in the neighborhood. Including event planning, the development, implementation and marketing of lifestyle events for the community, all social programs and activities, mailings, managing rsvp’s, negotiation and contracting caterers/ vendors, as well as facilitating the set-up and tear-down of each event. Design events and programs that encourage outdoor activity, wellness, creativity, family interaction, and community connection Dynamic, motivated self-starter who is detail oriented, and who demonstrates excellent customer service, hospitality, communication, time management and relational skills. Ideal candidate is a connector who can positively interact and build relationships with homeowners, developers, potential owners and community members. Maintain social media channels daily with creative, relevant content which reflects the vibrant life of the community. Produce weekly communication to homeowners, developers and marketing team. Set and adhere to the highest standards of performance by personal follow-up to ensure that excellent service is being provided. Develop relationships with vendors and sponsors to facilitate activities and events. Must have strong discipline, be able to work independently and accomplish projects at a superior level with little supervision. This position will be required to work Tuesday-Saturday and occasional evenings and holidays. Ensure that the telephone is answered properly, promptly and messages are handled courteously, accurately and in a timely manner. Maintains an ongoing Community Book of Events to include, but not limited to, planning sheets, budget, vendors, expenditures, follow up notes for future planning, etc. for HOA. Coordination of lifestyle initiatives including a minimum of 6-8 large community events per year and 6-10+ activities per month for HOA. Create social media posts across all platforms daily, weekly and monthly to include photos and content to engage followers. Capture photos and event highlights and translate them into compelling, positive content for newsletters and social channels Create weekly emails regarding events and activities and create year in review newsletter. Keep accurate records of expenditure for each event and submit all receipts in a timely and organized manner. Meet twice per month to review. Collaborate with city for city and park permits for required permits. Plan, promote and create monthly and annual calendar of activities, classes, and ongoing programs that meet the interests of the community residents. Develop and maintain a master calendar for the community’s events. Conduct competitive marketing studies and develop plans to attract additional events and revenues, utilize all marketing resources (i.e. community newsletter, E-news, and social media programming). Build partnerships with local businesses and organizations and develop a sponsorship program. Create invitations, announcements, and postings to market community programs and promote participation. Develop and maintain on-site marketing materials, marketing signage, Intranet communications and updates, as well as proofing all promotions and written communications. Develops and maintains effective ongoing homeowner relations plans, implements initiatives, and manages relationships to ensure a high level of service including timely and complete resolution of homeowner concerns. Attend all events. Recognize volunteers and show appreciation formally and informally. Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances. Responds to phone calls and correspondence within 24 hours. Serve as local information resource and reference for homeowners. Displays exceptional ability to analyze and deal with a variety of situations. Prepares balanced petty cash transactions and sends weekly report to accounting for the lifestyle events as needed. Upload all invoices, receipts, check requests as appropriate. Manages client relationships to ensure customer satisfaction and a high level of service including timely and complete resolution of homeowner concerns, coordinating special services and requests. Consistently and genuinely demonstrates FirstService Residential’s values of Aim High, Do What’s Right, Own It, Improve It, Build Great Relationships, and Be Genuinely Helpful. Assists management team in preparation for community meetings and weekly newsletter preparation. Cleans kitchens, break areas, and supplies as needed. Plans and attends community events as needed. Follows safety procedures and maintains a safe work environment. Performs other job-related duties as directed. Regular and predictable attendance. Skills - Qualifications Education/Training: College degree preferred, but not required. High School Diploma or equivalency required. Qualifications: The qualified candidate will be enthusiastic, energetic and outgoing with a background in recreation, and/or social event planning or adjacent industry. Excellent communication skills, including verbal, written and platform speaking are a requirement. Strong community-builder mindset, enjoys learning residents’ stories, connecting people, and creating a welcoming atmosphere. Ability to interact and build relationships with adults of all ages. Strong working knowledge of customer service principles and practices. Customer relationship-development and client retention experience a plus. Must be friendly, courteous, service-oriented, and enjoy working with a variety of people. Must possess strong organization skills with the ability to effectively manage multiple and competing priorities. Must be able to work independently with minimal supervision. Solid time management skills required. Highly organized and possesses excellent communication skills, including verbal, written and platform speaking. Minimum 5 years’ experience in program development including assessing, designing and implementing vocational, emotional, social, physical, and intellectual programs. Computer literacy: Working knowledge of Microsoft Office applications required. Applicant must have working knowledge of how to operate Constant Contact, Mailchimp, Instagram, Facebook, SquareSpace and Canva. What We Offer As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation $75000 - $80000 / year Disclaimer This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io. Requesting Information About the AEDT - NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days. #J-18808-Ljbffr