Operational Support Services Representative (Hybrid, Webster)

Schedule:Monday through Friday, 7:30 a.m. – 4:00 p.m. or 8:00 a.m. – 4:30 p.m. Training & Career Growth:We offer a comprehensive 90-day, on-site training program designed to set you up for success and build your confidence in the role. Following your first year, you’ll have access to advancement opportunities, allowing you to grow your career within the organization based on your performance and achievements. Join Our Insurance Operations Team! Are you highly organized, detail-oriented, and energized by a fast-paced environment? We’re looking for someone who takes pride in keeping things running smoothly behind the scenes and enjoys contributing to meaningful work that supports a larger mission. If you’re someone who thrives on structure, accuracy, and teamwork — this is a great opportunity to grow your career in Insurance Operations. Position Summary In this role, you will review, verify, and process incoming insurance-related documentation while providing essential support across all areas of the Insurance Operations team. Your work will play a key role in ensuring accuracy, efficiency, and timely processing across critical business functions. What You’ll Do Process and distribute correspondence to the appropriate teams within Claims and Underwriting Index and organize documents received electronically, as well as scanned materials Follow established unit and company policies to complete tasks accurately and efficiently within deadlines Process Merit Rating Board Hearing Lists and fulfill claim print requests Perform a variety of data entry tasks and provide general clerical support Review independent vendor bills for accuracy prior to Accounts Payable processing Prepare, print, and distribute a range of materials, including: Letters and brochures Certified mail and agency correspondence Partner Select forms and manual checks Transcribe interviews, E-letters, memos, reports, and form letters Process Auto Injury Solutions No Match/Exception reports and update the medical bill log Provide prompt, professional assistance to lobby visitors and address inquiries independently What You Bring Strong organizational and prioritization skills with excellent attention to detail Effective verbal and written communication abilities Ability to work independently in a fast-paced environment with minimal supervision Proficiency in Microsoft Office and strong PC skills for record keeping and research A collaborative, team-oriented mindset with strong interpersonal skills Familiarity with office equipment (scanners, photocopiers, etc.) and online vendor tools Basic math skills and comfort handling numeric data Nice to Have: Working knowledge of automated inventory systems Experience with alphanumeric cataloging and basic purchase order creation Qualifications High school diploma or equivalent required Previous experience in a customer service role is helpful Your Health, Your Wellbeing—Fully Supported $0 Premium Medical Plan OptionKeep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost to you. Why Mapfre? As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter. Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered. Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts. Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority. Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

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Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. Pay Range $36,000 - $40,300 (non-exempt) If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at View email address on click.appcast.io. We are proud to be an equal opportunity employer.