PROGRAM COORDINATOR

Job Description

Job Description

Title:  Program Coordinator

Reports to:  Regional Director Effective date: 5/2026

FLSA status: Full-time, Exempt Salary Start: $50,000 

  Direct Reports:  

1. Residential Coordinators
2. Direct Support Professionals

Seat Purpose:  

The Program Coordinator performs a wide variety of duties to coordinate the programs and services of Easter Seals Goodwill ND, Inc. (ESGWND) as directed by the Regional Director. Program Coordinators will oversee all aspects of the program and billing process.

 

Core Accountabilities:  

Caseload Management

• Program Coordinators will be a part of an interdisciplinary team that will assist individuals and their families to utilize services in North Dakota. Program Coordinators may work directly with the people supported when the needs arise.
• Prepare and participate in the planning process and the Overall Service Plans by providing information to the team—either through completing assessment and/or participating in meetings—about what you know to be the dreams and goals, strengths and needs of the people ESGWND supports.
• Assure that the strategies set forth by family and the team to help people achieve their goals and realize their personal outcomes, in both formal and informal settings are carried out; and, to assure that staff (DSPs and ESPs) document the results so they can be used to determine progress towards goals.
• Assure that people can manage their finances, seek out financial assistance, maintain and protect their personal possessions, arrange for transportation and be active in their community and use its resources.
• Some Program Coordinators may be appointed as a signer on Representative Payee accounts at ESGWND.
• Program Coordinators will assist people supported in ESGWND services with state/federal paperwork as well as housing documents as needed.
• Assure that people can maintain their homes and that all living arrangements comply with health, safety and ESGWND standards.
• Assure that people live their best lives by providing needed assistance to complete grooming, hygiene and personal care tasks as well as ensuring that all medical needs are met for the person supported.
• Provide both formal and informal direction and support to Staff so they can support people to achieve their optimum health. Assure that staff are monitoring and documenting health information so complete and accurate information is available for the medical professionals.
• Assure that staff are trained to assist people in administering their medications, and assure that people supported can schedule, attend, participate and follow recommendations received at appointments.
• Assure that people meet their nutritional needs by encouraging them to eat well-balanced healthy meals and snacks and to follow diets orders established by their doctor and/or family; and to direct staff to prepare meals accordingly.
• Conduct quarterly visits and monthly contact with the people supported in services. Document meetings, conversations and important information.

 

Follow Guidelines and Policies

• Program coordinators will be required to learn and uphold internal policies as well as the state regulations for service delivery.
• Program Coordinators will uphold HIPPA rules and regulations as well as ensure that all staff maintain confidentiality and professionalism.
• Participate in and use knowledge gained through The Council on Quality and Leadership in Supports for Persons with Disabilities and the State of North Dakota Department of Human Services.
• Every Program Coordinator should have a general understanding of all the services that ESGWND is licensed to provide, even if that service is not provided outside of your regional office.
• Work with statewide agencies and departments to ensure payment for services provided as well as continuity in care.
• Actively promote and uphold the Mission, Vision, and Values of ESGWND—advancing Equality, Dignity, and Independence for individuals with disabilities or special needs.
• Have a strong knowledge of ESGWND’s policies and procedures.  

Manage Staff

• Program coordinators are involved in every step of employment for direct care staff (DSP and ESP) positions.
• Recruit, interview, and hire DSPs/ESPs. This will be completed as a team and follow direction laid out by Human Recourses (HR) and Directors.
• Conduct reference checks on all potential hires and maintain records.
• Train, Schedule and supervise DSPs/ESPs. This will look different based on what program the staff is providing support in. Staff will be trained directly by the Program Coordinator on all paperwork necessary as well as the standard operating procedures.
• Coordinate to maintain an effective department through proper training of all staff.
• Maintain good Team Member relations.
• Document training and conversations with team members and follow HR guidelines on recordkeeping.
• Motivate Team Members and effectively work with staff with any performance issues.
• Complete payroll and ensure that staff are paid accurately.

Key Metrics:  

Overall Service Plans Implemented

• State timelines met for primary plan holder  
• Service Authorizations are monitored for usage  
• Ongoing communication with all who receive services  

Staffing

• Regional retention rates  
• Staff training compliance rates
• Payroll timeliness and accuracy rates  

Compliance, Quality Assurance, and Regulatory Oversight

• Compliance audit results
• Timely completion and accuracy of required documentation and reporting

Required Qualifications:  

Education & experience

• Bachelor’s Degree in the human service field or related. Preference will be given to those with a psychology, social work, education or gerontology degree.
• One year of experience in working directly with people with developmental disabilities.
• Become a certified QDDP (Qualified Developmental Disability Professional) by following certification from MSU Developmental Disabilities according to a prescribed schedule for completion of modules.
• Become certified in CPR and First Aid or Therapeutic Responses through Positive Behavior Support.

Work Environment & Physical Requirements:  

• Regularly required to sit for extended periods of time, walk, and stand
• Communicate both in person, by telephone, and virtually
• Use hands and fingers to handle, feel, or operate standard office equipment
• Reach with hands and arms
• Lift up to 50 pounds
• Vision abilities include close and distant focus
• Noise level is typically quiet to moderate; may on occasion be exposed to loud sounds and distracting noise levels
• Must have the ability to regularly drive throughout the assigned region, with some statewide travel occasionally.

 

Employee Requirements for the Role:  

• Ability to conceptualize, develop and implement creative plans (think “outside the box”).
• Ability to solve problems independently while working in a fast-paced team environment.
• Excellent written, oral and verbal communication skills.
• Ability to drive ESGW vehicles.
• Exercise discretion, judgment and confidentiality.
• Maintain confidentiality and security of department information and files.
• Ensure compliance with EWGSND’s policies and procedures and safety standards throughout regional work areas.

 

Equal Opportunity Employer

Easterseals Goodwill North Dakota is an equal opportunity employer committed to creating an inclusive workplace.