Director of Technology Program Management

Role Description

The Director, Program Management (Product & Engineering Transformation) is FICO’s single accountable Project Management leader, driving one of the highest-priority initiatives in FICO’s Product and Engineering organization: a fundamental rearchitecting of how FICO builds software in an AI-native world. This role connects executive sponsors, transformation stream leads, and the broader engineering organization.

• Own the end-to-end program plan and delivery roadmap across all transformation workstreams, including:
  • Organizational structure redesign
  • AI-native engineering platform adoption
  • Shift-left governance and compliance
  • Developer enablement
  • Operating model change
  • Security and legal process modernization
• Drive the weekly program management cadence, surfacing and resolving roadblocks, managing cross-stream dependencies, and maintaining momentum across a multi-quarter delivery roadmap.
• Coordinate across workstream leads to ensure timely decisions, manage interdependencies, and unify the program into one coherent effort.
• Prepare and facilitate bi-weekly executive Steering Group updates, translating program complexity into clear status, risks, and decisions needed.
• Partner with workstream leads to build and operationalize a governance framework, including charters, decision rights, escalation paths, and accountability structures.
• Drive adoption of a new integrated product and engineering delivery lifecycle, replacing legacy sprint-based conventions with a modern, AI-native operating model.
• Own business readiness and success measurement, defining what good looks like, building dashboards to track it, and reporting outcomes to leadership.
• Lead stakeholder engagement, communications, and change management across Product, Engineering, HR, Legal, and Security.
• Champion AI-native ways of working, including agentic tooling, reduced ceremony, and outcome-focused delivery.

Qualifications

• Extensive experience in program or portfolio management, including leading large-scale technology transformation or organizational change programs.
• Demonstrated success managing multi-workstream, cross-functional programs with significant organizational change components.
• Strong executive presence and communication skills, with the ability to run executive steering cadences and influence senior leadership stakeholders.
• Solid understanding of software development organizations and modern engineering practices such as CI/CD, agile delivery, and DevOps.
• Hands-on expertise in change management, stakeholder engagement, and driving adoption of new operating models across large engineering organizations.
• Track record of operating effectively in matrixed environments where authority is distributed and influence is earned.
• Preferred experience leading or supporting an AI, machine learning, or agentic tooling transformation program.
• Familiarity with SDLC process design, such as shift-left security, governance automation, or developer enablement.
• Product and Engineering background with experience in program governance, OKRs, and business readiness measures with PMP, PgMP, SAFe, or equivalent certification is a plus.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $150,500 to $236,500.