Assistant Director of IT Support, Information Technology, Kirk Kerkorian School of Medicine [R0[...]

Job Description Assistant Director of IT Support, Information Technology, Kirk Kerkorian School of Medicine [R0152558] Reporting to the Director of IT Operations, the Assistant Director of IT Support provides operational leadership for the Service Desk, Field Support, and Endpoint Lifecycle Management teams at the Kirk Kerkorian School of Medicine at UNLV. This position supports responsive, reliable, and customer‑centered IT services for students, faculty, staff, medical professionals, and community members. The role is responsible for setting service expectations, supporting staff development, monitoring performance, and driving improvements that strengthen the overall technology support experience. The Assistant Director works closely with the school’s associated clinical practice, UNLV Health, campus partners and IT colleagues to ensure services are efficient, consistent, and aligned with the needs of the school and UNLV Health. The Kirk Kerkorian School of Medicine at UNLV Information Technology Department supports a wide range of services for the school and UNLV Health. The department is committed to high‑quality service, collaboration, and continuous improvement in support of the school’s academic, clinical, and operational missions. Minimum Qualifications Bachelor’s degree from an accredited college or university Five (5) years of related experience Three (3) years of supervisory/management experience Required Experience Experience in higher education, medical school, or another professional program Experience managing Service Desk, Field Support, and/or endpoint support services Experience developing and implementing service delivery strategies, operational procedures, and continuous improvement initiatives Experience supervising, coaching, and developing technical support staff and team leads Preferred Qualifications Five (5) years in management, supervisory and related experience ITIL Certificate Microsoft Fundamentals (MCSE, MOS, etc.) Salary Salary range is $101,700.00–$116,200.00 – unable to offer more than stated salary range. Benefits Competitive total rewards package including: Paid time off, sick leave, and holidays Excellent health insurance including medical, dental and vision Comprehensive retirement plans and voluntary benefits programs No state income tax Tuition discounts at Nevada System of Higher Education (NSHE) schools Tuition discounts for spouses, domestic partners, and dependents Perks & Programs Employee recognition and appreciation programs UNLV athletics ticket discounts Statewide employee purchase program discounts RebelCard discounts on and off campus Wellness programming for all UNLV faculty and staff at no cost Opportunity for career advancements to leadership roles Connect with colleagues with shared interests Personal and professional development opportunities A comprehensive onboarding program, Rebels: Onboard Support and resources available for veteran applicants Equal Opportunity & Other Statements Equal Employment Opportunity / AA Statement: The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service‑connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply. Title IX Statement: The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non‑discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. § 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: View phone number on click.appcast.io; Email: View email address on click.appcast.io, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, DC 20202-1100; Telephone: View phone number on click.appcast.io FAX: View phone number on click.appcast.io; TDD: View phone number on click.appcast.io; Email: View email address on click.appcast.io; or to both. Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage. Safety and Security Statement: UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online. Job Category: Administrative Faculty Exempt: Yes Full‑Time Equivalent: 100.0% #J-18808-Ljbffr University of Nevada-Las Vegas