Service Parts Tech I

Cumberland Farms Job Opportunity

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

Position Summary

Processes orders for service parts & equipment and maintains stock levels on field technician's service trucks. "Customers" include Store Managers, Field Technicians, and Shop Technicians. Provides excellent customer service by using parts knowledge to advise alternatives & ensure order accuracy, as well as providing proactive order status updates. Coordinates parts delivery driver routes to optimize deliveries.

Responsibilities

• Receive, interprets, and process orders for parts, supplies, and equipment
• Determines parts sourcing (internal/supplier) and most efficient delivery method
• Communicates with customer regarding status and notifies upon delivery
• Proactively restocks trucks, reviews allocations to ensure stock levels are maintained
• Coordinates delivery driver routes
• Receives, unpacks, and restocks items in parts warehouse.
• Packs and ships parts orders.
• Performs Cycle and Physical Inventory counts

Working Relationships

Internal: Service Manager, Store Managers, Field and Shop Technicians, Delivery Driver, OEM Equipment manufacturers, Supply Vendors, Construction personnel

Requirements

Minimum Education: a high school diploma or its equivalent

Preferred Education: Applicable trade School or Training program. Manufacturer's equipment certifications

Minimum Experience: 2-4 years service parts experience, including usage of computer inventory management system

Preferred Experience: 4+ years experience Field Service Parts, experience in hot/cold beverage and kitchen equipment

Licenses/Certifications: Required Courses and Training Programs (if Applicable)

Soft Skills: Customer service and communication skills; verbal and written

Hours & Conditions: 9:30am - 6:00pm M-F; Warehouse Conditions Driving Requirement: May occasionally assist with deliveries, must be approved to operate company vehicles

Travel: Infrequent

Physical: Can lift 50 lbs Grasping/Griping/fine manipulation. Pushing/pulling/Bending/kneeling/twisting/climbing on a regular basis. Carrying/setting/walking/standing and lifting above shoulder level on a regular basis.

Additional Info: At Cumberland Farms, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

In the spirit of pay transparency, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.