Assistant Cafe Manager (Seattle - Floating)

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do – from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good. Job Summary The Assistant Café Manager supports café operations and Grand Central Bakery’s mission to serve our customers delicious, authentic food made from high quality local and sustainable ingredients. The Assistant Café Manager is a leader in the café, supporting café operations through training, coaching, and efficiently running the day as a reliable Person-in-Charge (PIC). The Assistant Café Manager is adaptable, recognizes that change is necessary and has the ability to “roll with it.” The Assistant Café Manager supports the Café Manager by inspiring and motivating café team members to provide exceptional products and outstanding customer service. This is a floating Assistant Cafe Manager position and will support multiple cafes across the Seattle area. Compensation Hourly Rate: $23.40/hour (non-exempt, eligible for overtime). Tips: average $7.00–$9.00 per hour. Supervision This position reports to the Café Manager. Remote Work To best support the organization, this position works on-site and is not eligible for remote work. Schedule Requirements Must be able to work at least five (5) shifts per week, a variety of shifts including opening, mid, and closing shifts. Ability to work weekends and around holidays required. Regular ‘weekends’ must be two consecutive days in a row. No schedule is guaranteed, and schedules may be adjusted to meet café needs. The Assistant Café Manager may be required to work extra days or at other café locations to meet business needs. Essential Job Responsibilities Leads teams in delivering excellent customer service – following and promoting the 3 steps to great service at all times. Serves as a visible and reliable leader with a positive presence and can effectively motivate the team to do their best work. Assumes the role and responsibilities of the Café Manager during the Café Manager’s absence. Supports the Café Manager with performance management by coaching in the moment and timely communication of coaching notes and training assessments. Responsible for troubleshooting in all areas of café operations. Communicates effectively and often with the café team to disseminate relevant information, and filter feedback and questions up to the Café Manager. Assists in the hiring process for new Café Team Members, including training on menu, ingredients, customer service, systems (POS, online ordering), and daily operations. Follows and holds others accountable to safety best practices; works to maintain a high level of food safety compliance. Is knowledgeable about menu items and regularly shares that knowledge with customers and team members. Ensures high quality food and maintains GCB standards by sending feedback and communication regularly to Product teams and quality checking items served to customers. Is proficient in the Point-of-Sale (POS) system, adheres to proper cash handling procedures and standards with a high level of accuracy, and can troubleshoot common POS issues. Is proficient in café administrative functions including PARS, ordering, invoices, and inventory management. Understands and is able to meet café cost goals. Manages daily scheduling, shift coverage, and complete payroll when the Café Manager is unavailable. Is able to make and serve all café products in a timely manner while ensuring they meet GCB specifications. Consistently demonstrates a “pitches in” mentality and can volunteer for duties and help others. Maintains a clean cafe environment including bussing, washing dishes, and executing all necessary café cleaning tasks. Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job. Works collaboratively with a team and actively participates in setting company culture, addressing harassment or discrimination promptly. Follows all safety requirements, safety training, and instructions; logs hazards and promptly reports injuries. Knowledge, Skills, and Abilities Must be at least 18 years old. Ability to read, write, and speak English. Valid Food Handler's Card at all times and follows health department guidelines. Must demonstrate regular attendance and punctuality. Basic math skills. Two (2) or more years’ experience working in a café, restaurant, or coffee shop required; leadership experience preferred. Ability to provide outstanding customer service at all times. Ability to work in a team environment with frequent interruptions, background noise, and changing tasks. Tools and Equipment Used Serrated knife Espresso machine Point of Sale (POS) Soup Warmer Oven Bread slicer Dishwasher Sandwich grill Other Requirements and Work Environment Pulling/Pushing: O – 50 lbs. Climbing stairs or ladder: S Lifting/carrying: O – 30 lbs. Operating a Motor Vehicle: N/A Reaching/working above shoulder: O Handling/grasping: C Walking: F Repetitive hand/arm motions: C Standing: F Fine finger manipulation: C Sitting: S Seeing: C Crouching/kneeling: S Hearing: C Crawling: S Talking: C Bending/twisting at waist: O Social interactions: C Noise: C Interruptions: C This position works in a facility that produces food and is constantly exposed to wheat flour dust and other grain dusts (rye, corn, oat). Busy café environment with frequent interruptions, background noise, and changes throughout the workday. #J-18808-Ljbffr Grand Central Bakery