Senior/Staff User Researcher [Remote]

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior/Staff User Researcher in the United States.

This role is focused on shaping how critical government digital services are designed, improved, and delivered for millions of people who rely on them every day. You will lead high-impact user research across complex, sensitive, and mission-driven systems, helping teams deeply understand user needs and translate them into better public services. Working within cross-functional agile teams, you will define research strategy, design and execute studies, and ensure insights directly inform product, design, and policy decisions. The environment is highly collaborative and purpose-driven, requiring strong alignment between research activities and broader organizational and policy goals. You will work with diverse user populations, including individuals interacting with sensitive personal data systems, ensuring accessibility, clarity, and trust in every experience. This is a high-impact opportunity to influence digital public services at scale while advancing human-centered design in government technology.

Accountabilities:

• Define and lead user research strategy aligned with product, service, and organizational goals across complex government systems.
• Design and execute end-to-end research studies using qualitative and quantitative methods such as interviews, contextual inquiry, and usability testing.
• Recruit and engage diverse participant groups, including users of sensitive and regulated government services.
• Translate research findings into actionable insights, design hypotheses, and service improvements.
• Communicate research outcomes clearly to cross-functional teams, stakeholders, and clients, ensuring findings drive decision-making.
• Guide research direction across multiple workstreams, ensuring consistency and strategic alignment.
• Advocate for user needs throughout the product lifecycle and help improve service accessibility and usability.
• Mentor and support other researchers, helping elevate research quality and practices across teams.
• Maintain clear, structured documentation of research activities and insights to support ongoing delivery.

Requirements:

• 7+ years of experience in user research, UX research, or related human-centered research roles.
• Proven ability to align research strategy with organizational objectives and product direction.
• Strong command of qualitative and quantitative research methods across the product lifecycle.
• Experience conducting research in complex, data-sensitive, or regulated environments is highly valued.
• Ability to synthesize research data into clear, actionable insights that influence product and policy decisions.
• Experience leading research within cross-functional agile teams and influencing senior stakeholders.
• Demonstrated experience mentoring or guiding other researchers (staff-level expectations).
• Strong communication and storytelling skills to translate research into compelling narratives.
• Comfort working in client-facing or consulting-style environments.
• Passion for improving public services and creating equitable, user-centered experiences.

Benefits:

• Competitive salary ranging from approximately $170,000 – $203,000 USD depending on experience.
• Comprehensive health coverage including medical, dental, and vision insurance.
• Retirement savings plan with generous 401(k) employer matching.
• Flexible paid time off plus paid federal holidays and parental leave benefits.
• Remote-first work environment within the United States.
• Professional development stipend and annual learning budget support.
• Home office, tech, and wellness-related allowances.
• Performance-based rewards including bonuses and potential equity options.
• Strong focus on mission-driven work improving public services at scale.
• Inclusive, collaborative environment supporting continuous learning and impact-driven careers.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.