IT Release Manager

We are seeking an experienced Release Manager to oversee the planning, coordination, and execution of software releases across enterprise applications. The ideal candidate will have a strong background in Release Management, Change Management, and Production Support within the Financial Services or Risk Management domain.

Primary Responsibilities

• Plan, coordinate, and manage application releases across development, testing, and production environments.
• Lead release planning, scheduling, deployment, and post-release activities.
• Ensure adherence to release governance, change management, and production deployment processes.
• Coordinate with cross-functional teams to deliver releases with minimal business disruption.
• Monitor release readiness, identify risks, and implement mitigation strategies.
• Track release progress, resolve deployment issues, and provide status updates to stakeholders.
• Manage release documentation, deployment schedules, and change records.
• Support production releases and coordinate issue resolution during deployments.
• Develop release metrics and dashboards to improve release quality and operational efficiency.
• Drive continuous improvements to release management processes and best practices.

Required Qualifications

• 5+ years of experience in Release Management, Program Management, or Production Support.
• Experience working in the Financial Services or Risk Management industry.
• Strong understanding of Change Management and production deployment processes.
• Hands-on experience with ServiceNow, Jira, SharePoint, Power BI, and the Microsoft Office Suite.
• Experience coordinating releases across multiple teams and environments.
• Strong project coordination, organizational, and stakeholder management skills.
• Excellent analytical, problem-solving, verbal, and written communication skills.

Preferred Qualifications

• Experience supporting enterprise-scale software releases in Agile or hybrid environments.
• Familiarity with ITIL principles and release governance.
• Experience with release reporting, dashboards, and process improvement initiatives.
• Relevant certifications in ITIL, Agile, Scrum, or Project Management are a plus.