Regional Field Operations and Training Specialist

Regional Field Operations and Training Specialist

Packard Culligan Water is a people-focused team that's been helping families and businesses enjoy better water for more than 80 years. We care about strong relationships, take accountability seriously, and stay open-minded as we grow. We're local, we're expanding, and we're looking for people who want to make an impact alongside us.
Position Summary
Regional Field Operations & Training Specialist is responsible for supporting sales, installation, and service operations. This role ensures technicians are professionally trained and compliant with regulatory standards, manages equipment float and vendor relationships, and drives operational excellence across the region. By delivering firsthand training, optimizing repair workflows, and collaborating with cross-functional teams, the Specialist plays a key role in improving service quality, technician performance, and overall business efficiency.
Key Responsibilities
Provide real-time support to dealerships for troubleshooting, installation, and repairs.
Maintain and update sales application guidelines for Sales Representatives.
Develop training plans for new and used equipment and document processes and procedures.
Ensure compliance with state regulatory guidelines for technicians.
Identify skill gaps by technician level and develop targeted training programs.
Facilitate onboarding and ongoing technical education for Service Technicians.
Conduct classroom, hands-on, and on-the-job training sessions.
Collaborate with HR to maintain technician training records and certifications.
Float Management
Design layout, workflow, and equipment processes to support efficient repair operations.
Explore centralized solutions for complex equipment repairs.
Implement practices to reduce turnaround time and improve productivity.
Function as liaison between Service Technicians, Operations leaders, and Culligan International.
Identify and evaluate vendors for installation and service materials.
Negotiate contracts, pricing, and service levels.
Serve as the primary point of contact for vendor-related issues.
Operational Support
Promote a customer-first culture and communicate performance expectations.
Monitor dealership performance against goals, Customer Service Levels and support corrective actions and action plans.
Provide feedback from field operations to leadership teams.
Assist with new hire training, service zone development, and field operations programs.
Support dealerships with PE/DI plant issues, re-routines, and operational benchmarks.
Workplace Safety & Culture
Foster open communication and a collaborative team environment.
Ensure dealerships maintain safe fleets and compliant work environments.
Recognize achievements, resolve barriers, and encourage innovation.
Business Health & Strategic Support
Safeguard company assets and support employee development.
Align goals with strategic direction and identify opportunities for performance improvement.
Qualifications
Experience in operations, technical training, or field service support.
Effective communication and leadership skills.
Ability to develop and deliver training programs.
Familiarity with regulatory compliance and vendor management.
Must be located within a commutable distance from one of the Western Dealerships (Phoenix, Boise, Bozeman, Billings, Butte,Tuscon, or Twin Falls)
Travel up to 75% of the time and provide remote support as needed.
Additional Information
This role will support multiple dealerships.
Performs other related duties as assigned.
Why Join Us?
Enjoy

$0 deductible medical insurance

with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
Career growth opportunities through training and development
401k with employer match
Base pay plus incentive plan (up to 10%)
Collaborative and innovative work environment
Remote work when not traveling
Fine Print:

to be our next Field Operations Training Specialist, you will be subject to a pre-employment background check, drug screening, DOT physical and Motor Vehicle Record review.

Packard Culligan offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.
Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Packard Culligan Water's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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