Business Controls Manager

BUSINESS CONTROLS MANAGER

WHAT IS THE OPPORTUNITY?

This position will work directly with the City National Bank's ("CNB") and Business Control Officer ("BCO") and Senior Business Control Manager for Consumer Banking and Lending Operations and will partner with the Risk Framework leadership team. Responsibilities will encompass support in issue identification, solution design, and implementation, leveraging industry practices and coordination with colleagues across the organization. This role is expected to contribute constructively and balance challenges, supporting alignment of business objectives with CNB's risk appetite and established limits.

WHAT WILL YOU DO?

• Responsible for the partnership and support in development and implementation of new programs/strategies, implementation of regulation, rules, and risk management requirements.

• Analyze, evaluate and periodically review current risk management practices across the organization, including activities at network affiliates. Collaborate closely with colleagues across the 2nd and 3rd lines to strengthen the control environment and enhance risk management practices.

• Analyze and evaluate data that effects the technical, operational, and business functions and provide insight to the practical impacts/implications to the business line.

• Execute essential risk program functions, including Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), Issue Management, Operational Losses, and more. Provide informed and valuable risk and control perspectives other members of the Business Control team and Business Units.

• Contribute to the development of a robust risk culture, risk conduct, and risk literacy within the first line of defense, including design and implementation of preventive and detective controls relating to Consumer Banking and Lending Operations activities.

• Participate in conducting research, analyzing, and interpreting data and information to support strategies, initiatives, organizational planning, and business model adjustments.

• Act as the business teams' liaison for business line risk management, compliance activities, legal engagement, and internal or external audits.

• Act as a liaison representing Business Control Office at both internal and external meetings; establishing and cultivating strong working relationships with all stakeholders. Attend meetings with and/or in place of SVP BCO, provide feedback and escalate decision.

• Coordinate the completion of risk mitigating actions and providing status updates of open/closed issues to senior management and second line risk management functions.

• Build and sustain effective relationships and alliances both internally and across all lines of business and staff areas to help deliver results and to ensure opportunities are identified, analyzed and managed appropriately. Understand interdependencies to achieve success.

• Partner with team members to contribute concise communication materials for senior management. Develop presentations for internal and external meeting that are compelling, concise, and graphical to convey message.

• Prioritize organizational risk management objectives.

• Direct and participate in special projects as necessary.

• Facilitate audit and examination activities. Provide guidance on regulatory interactions and compliance activities for lending teams.

• Cultivate and grow risk talent within the organization through coaching, mentoring, and occasionally assisting with review of applicable training.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications *

• Bachelor's Degree or equivalent

• Minimum 8-10 years managing projects

• Minimum 8-10 years within or related to financial services

Additional Qualifications

• Commercial lending or operations experience

• Strong risk management and compliance knowledge

• Ability to lead risk working groups and coordinate control implementations

• Proficiency in regulatory reporting standards and risk frameworks

• Strong communication and stakeholder management skills

• MBA, JD, or other advanced degree (e.g., JD, MBA, Masters, etc.) preferred

• 8 years of experience managing projects

• 7 years in a role requiring complex problem solving

• Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources

• Strong emerging end-to-end generalist problem solving skills, e.g.,

• Defining and deconstructing problems

• Prioritizing issues and analysis

• Structuring and building quantitative and qualitative/conceptual analyses

• Knowledge in Financial Services, Project Management

• Demonstrated ability to Influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results.

• Proficiency with MS Excel and PowerPoint

• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.

• Diverse problem solving experience

• An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams

• Quick learning ability, outstanding analytical skills and a structured way of thinking, your attention to details is exceptional

• Operate well under stress, even faced with tight timelines for ambitious deliverables Significant experience in driving operational change with front line to senior leadership personnel

• Excellent relationship and stakeholder management skills

• Be able to handle uncertainty well, and are able to simplify complexity

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

• Generous 401(k) company matching contribution

• Career Development through Tuition Reimbursement and other internal upskilling and training resources

• Valued Time Away benefits including vacation, sick and volunteer time

• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

• Career Mobility support from a dedicated recruitment team

• Colleague Resource Groups to support networking and community engagement

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ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.